I am very sorry to hear you want to close the account. I see that your account is in trial so it will end on its own when the trial is complete, no need to cancel.
I am sorry to hear of this frustration, this is certainly not the experience we want you to have. If you do want to cancel the account our billing team will be happy to help. You will need to give them a call to complete the cancellation. The account will remain active until you call in.
If you still need help importing contacts please let us know.
If you have any questions please let us know!
I am sorry to hear you want to close the account but our billing team will be happy to help with this. They do need to be reached via phone for the security of the account. They are available Monday-Friday 7am-9pm EST.
I am sorry to hear you want to close the account. I see our support team was able to end your trial account now instead of waiting the full 60-days via email. Please let us know if there is anything else we can do for you.