Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
I apologize for the confusion, it does look like this was an error on our side. I've confirmed with the billing that they will be refunding the last charge and cancelling the account for you. This will be complete in 3-4 business days but may take up to a week to appear back on your credit card.
Feel free to check the status of this case from within your account. Click Help > My Support History > All Open Cases.
Sorry to hear that your request has not been honored. We do require a call into our support line for cancellation but it appears that you are located outside of the USA so I have put in a request to cancel your account and they will also review your reimbursement request. Please keep an eye out for an email confirmation regarding the cancellation date on your account. Sorry for the confusion.
I apologize for the inconvenience of not being able to cancel your account. We do require a phone call into our Billing Team at 1-855-229-5506, and I do see that you did reach one of our Billing Reps and they have gone ahead and canceled your account for you.
Thanks for using Constant Contact!
I'm from the UK and I cannot call during US work hours. It is unbelievable that you do not have the facility to cancel online, seeing as you are an online business! It frankly smells of very bad tactics and this type of 'easy to join, impossible to leave' attitude towards customers is appalling.
I've now go to pay £86 tomorrow due to your lack of assistant.
Thanks very much!!!! :smileymad:
Hello @KellyL2261 ,
In order to cancel your account, we do require a call in to our Billing Team. I apologize for any inconvenience that this may cause. Our billing team opens at 7 am ET (12pm GMT) and are open through 9pm ET (1 am GMT). If you are able to call right around noon your time, you should be able to get in touch with our billing team. You can call them at this toll free number from the UK 0808 234 0945.
I'm also trying to cancel your account. I'm on hold for 30 min now. VERY BAD CUSTOMER SERVICE!!!!!!!!!!!! DO NOT CHARGE MY CARD AGAIN!!!!!!!!!!!!!!!!!!!!!!!! I will post every where possible that you are a bad company if you charge my card!!! It's imposible to cancel. You guys are doing this on purpose. I will report you!
I see that you were able to reach our Billing Team to cancel your account. If you need anything else, please let us know.
I'm having this issue also.
So far, was on hold for 30 minutes and then the connection was lost.
Now, I've been on hold for a long time again. I just hope the connection won't drop.
This is appalling. You should be able to cancel online. I am a busy small business owner working 80 hours per week and I do not have an hour of my day to spend on this.