At this time you must give a call to our billing team for help closing the account. They just require verification that the correct account is being closed and that its clear how long your information will remain. The team is available Monday- Friday, 7am-9pm EST.
I am sorry to hear you don't need the account any longer. Our billing team will be happy to help get your account closed. They are available via phone, Monday-Friday 7am-9pm EST. Please note, the account will stay open and keep charging you until you call to close it.
It looks like your account is scheduled for a List Review. This is quick review with our delivery team to make sure the account will perform successfully. This can be done with our review team by phone in about 10-15 minutes.
As for your billing it looks like you increased from the 501-2500 Contact tier to 25001-50000 contacts in the account which is why your pricing increased to $295.00. I am sorry to hear you want to close the account but our billing team can get this set up for you if you would like. They are available via phone Monday-Friday 7am-9pm EST.
Please note, the account will stay open and continue to bill until you give us a call.
In order to cancel your account we do need you to call in to our Billing Department. They can be reached at the phone number and hours listed here. Please note that your account remains open and billable until you speak with one of our billing reps to process this action on your account.