Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
HELLO, i'VE DECIDED TO GO WITH. HOW DO I CANCEL MY ACCOUNT? IT'S ONLY A TRIAL WITH YOU NOW. THANKS FOR TRYING TO REACH OUT TO ME VIA TELEPHONE, BUT PLEASE CANCEL MY ACCOUNT.
Hello @ShelleyB944. Trial accounts automatically close after the 90 day trial period therefore, you do not need to call in to cancel your trial account. Please let us know if you need any additional assistance.
I'm sorry that you have had an issue cancelling your account. I have taken a look at your username and it appears that you are part of a partner billed account. In this case I am going to suggest reaching out to our Partner Support team for more information. They can be reached at 855-844-8609 and are available 8 a.m. to 10 p.m. ET Monday through Thursday and 8 a.m. to 9 p.m. ET on Fridays. In addition to that, please feel free to reach out to our billing team directly at 855-229-5506. They are available from Monday - Friday: 8 a.m. - 8 p.m. ET.
In order to cancel your account, we do require you to call into our Billing department. Their phone numbers can be found on our Contact Us page, and they are open Monday through Friday from 7AM-9PM EST. The account will be open and billable until then.
Please contact International Billing Support and they will assist you with cancelling your account. They are available Monday - Friday, 7am - 9pm ET.
I need help in discountinuing my payment plan to free plan. Would I need to deactivate my account? If so, please guide me on this as well.
Thanks for reaching out. Any billing requests, including deactivating your account, are required to go through our billing team directly. If you are located internationally, you can reach them at 781-472-8120 or in the US at 855-229-5506. They are open Monday-Friday 7AM-9PM EST. Feel free to call them at your convenience and they can assist you with your request.