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Need to cancel account.

SOLVED
New Member

Re: Cancel

Can you provide the full number I need to call.  I am extremeley disapointed that I can not cancel online.  I have been serching for over 20 minutes to find out how to do so.  Now I read on line that I have to phone a number and wait for over 30 minutes.  This is very inconvinient to me and it almost feels as if you as a business are being dishonest.  It leaves a very sour taste in my mouth and I am not sure I will come back again as a result.

Moderator

Re: Cancel

Hello @NickS699. I'm sorry to hear that you wish to cancel your account with us and the time that you would have to wait to speak to Billing. Our queue has been high at some points during the day. We do ask customers to call our Billing department for their account security and also to collect valuable feedback about our product. The call only takes a few minutes and we will not pressure you to stay if you do not wish to do so. Here is how to contact our Billing department.


Caitlin M.
Community & Social Media Support

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Tags (2)
All Star

customer service

Very disappointed in your customer service. I've been on hold for over 1/2 hour to ask a billing question and no has come to the phone. You don't offer any other options to discuss billing.
CTCT Employee

Re: customer service

Hi @MarciT63,

 

Thanks for reaching out to us on the Community! I'm really sorry about the long hold times we are experiencing. The call volume was higher than usual, making it take a bit longer to get a hold of one of our billing representatives. Because of sensitive information about your account, we require you to call in when discussing billing inqueries. I took a look and saw that you were able to get through to a Billing Support specialist yesterday, but please feel free to reach out with any other questions as we are happy to assist. 

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Occasional Visitor

FRUSTRATING!!! Cannot cancel or suspend my account

I am a constant contact user from Asia. Because of the time difference, I cannot call the support center. I have emailed them asking support. Now I have no answer, no clue how to cancel it. I have not been using this account for like 4,5 months and it has been billed automatically. Now, tomorrow is next due date. i want to cancel it before that!!! This is super frustrating!!! I need constant contact to contact me immediately 

Moderator

Re: FRUSTRATING!!! Cannot cancel or suspend my account

Hello @AnudariB. I'm sorry that you have had difficulty contacting our Billing department. We do ask our customers to call in to cancel or suspend for the security of their account. It does look like you were able to get in touch with our Support department through email but you had some additional questions and concerns. I'm going to send over some information to you in regards to these questions.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

Cancel my subscription effective 6/30/17

I would like to cancel my Constant Contact Subscription effective 6/30/17. Please let me know the process for doing that. 

Moderator

Re: Cancel my subscription effective 6/30/17

Hello @NancyB0331. Thanks for coming into the Community. For the security of your account, we ask that you call into our Billing department to complete the cancellation process. The call only takes a few minutes and we will not pressure you to stay. Here is a link to our Billing phone numbers and hours. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

cancel

I have now been on hold for 30 minutes! Is anyone ever going to answer
Highlighted
CTCT Employee

Re: cancel

Hello @camilleJ1,

 

Thanks for coming to the Community! I'm really sorry about the high volume of calls that was been coming in yesderday. The call volume was higher than normal, making it take a little longer to get in touch with a billing representative. Because of the security of your account, in order to cancel, we do need for you to call into our Billing Support team. Here is a link with their phone number and hours of operation

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.