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We had to temporarily close one of our support sites. You may experience a longer than normal wait time when calling into our support center. Remember to check out all of our available support resources including live chat for the quickest response.

Need to cancel account.

SOLVED
Visitor

Have a place on the site to cancell account.

I want my account cancelled  now . Today.  Please no more charges off card. 

Pat dean

Tags (1)
Moderator

Re: Have a place on the site to cancell account.

Hello @patd73. I'm sorry to hear that you would like to cancel your account with us. For your account security, we do ask that you call our Billing department in order for this to be done. The call will only take a few minutes. Here is a link to their numbers and hours. 


Caitlin M.
Community & Social Media Support

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Occasional Contributor

closing my account

Hi to whom it may concern I don’t wish to renew my subscription with Constant Contact & would like to close my account when my balance runs out. I’m winding down my small business & no longer require your service. I’d like to thank you for your professional service in the time I’ve used it. Please delete my bank details from your data base. I would like confirmation that you have received this email so please reply asap. Wishing you continued success. Kind regards Vim Lane.

CTCT Employee

Re: closing my account

Hi @viml,

 

I'm very sorry to hear you'd like to cancel with us. For your account security, we ask that you call in to cancel. This also allows us to gather important feedback in order to improve our product. Please give our billing department a call, their hours and numbers are listed here.

 

 

Gwendolyn B
Customer Engagement Specialist
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New Member

Cancel account

I tried to ring up to cancel my account but 1 time listening to machine and just now at 6:00 vietnam time talked to someone and pass me to billing team....keep waiting and waiting no one available at all.

 

I strongly request to cancel my account today as well as we should have the right to cancel our account online instead of calling for no one answer.

 

Dinh

Moderator

Re: Cancel account

Hi @dinhT4

 

Thank you for reaching out to the Community, and I apologize for the wait you experienced. However to cancel your account, for your account security, we do need you to speak with our Billing Support over the phone. Our Billing Support is available to speak to right now and can be reached at the phone numbers listed on our Contact Us page.


Frankie P.
Community & Social Media Support

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Highlighted
New Member

No Cancel options visible!!!!

I do not want to call in a number to cancel. Why is there no cancel opt out options for "my account?" !!! Lousy!
CTCT Employee

Re: No Cancel options visible!!!!

Hello @VirginiaV68,

 

Thanks for coming to the Community, we are sorry to see you go. In order to cancel, we request to have our customers call in, so we can collect valuable feedback and suggestions from you, leverage that information to drive improvement of our products and services, and work to continue improving the experience for our customers. You can get a hold of our Billing support team here

Hayley L
Community & Social Media Support

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New Member

Cancel Membership

Hi I find it very hard to find where to cancel my membership. Are you able to cancel it for me?
Tags (1)
CTCT Employee

Re: Cancel Membership

Hi @StephanV9,

 

Thanks for coming to the Community. We are sorry to see you go, but to cancel your account, we do require you to call into our Billing Support team as your account has some sensitive information we can't give out publicly. You can reach our Billing team at the phone numbers and hours listed here

Hayley L
Community & Social Media Support

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