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Need to cancel account.

SOLVED
Occasional Visitor

Cancel account

I want to cancel my account. Why do I need to speak to someone about cancellation? I did not have to speak to anyone about opening my account. I simply want the account closed, and have no need to speak to anyone at the company.
Occasional Participant

Re: Cancel account

I want to cancel my account.

Moderator

Re: Cancel account

Hello @DanielG915. For your account security, please contact our Billing department in order to cancel your account. The call will only take a few minutes and it allows us to gather valuable feedback in order to improve our product. Here is a link to their numbers and hours. 


Caitlin M.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Moderator

Re: Cancel account

Hello @PhillipJ16. I'm sorry to hear that you would like to cancel your account. For your account security, you do need to call our Billing department. The call will only take a few minutes. Here is a link to their numbers and hours. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

My company wants to cancel no - longer use service

Hi guys, My company wants to cancel as we no longer do email campaigns. user = **Removed By Moderator** Let me know if I need to do anything else,

 

Thanks

Highlighted
CTCT Employee

Re: My company wants to cancel no - longer use service

Hi @GerryC78,

 

We're sorry to see you go! In order to collect valuable feedback and suggestions from our customers we do request you call Billing Support to cancel. This call takes only a few minutes and representatives are available Monday - Friday, 7am - 9pm ET.

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

Cancelling Account

I would like to cancel this account. Please advise how I can do this.
CTCT Employee

Re: Cancelling Account

Hello @AJohnS,

 

Thank you for reaching out in the Community! We ask that you please give our Billing team a call. Find out how to reach Billing here. On the call, please feel free to offer any feedback about your experience.

 

Thank you!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Occasional Visitor

kindly delete account

Good Day, I do not wish to continue with your service. Kindly delete my constant contact account and credit card information attached to this account. Regards, Devica Ali
CTCT Employee

Re: kindly delete account

Hi @DevicaA,

 

Thank you for reaching out in the Community! I'm sorry you need to close the account. Please call our Billing team for assistance. See how to reach Billing here.  While we do request a call to cancel - calls take a few minutes or less, and we will not pressure customers to stay active if they do not wish to do so.

 

Thank you!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!