Thank you for reaching out! Please call our Billing team and they can assist you in cancelling your account. These calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. Here's how to contact our Billing team, as well as their hours of operation:
US & Canada: 855-229-5506
UK: 0808 234 0945
International: +1 781-472-8120
Billing Hours of Operation:
Monday-Friday, 8 am - 8 pm ET
I'm sorry to hear you want to cancel your account with us. For your account security we do ask that you speak to our Billing Support team directly, as they are the ones to help with cancelling your account. I apologize for the inconvenience this may cause. These calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. Here's a link to the best hours and numbers to reach the Billing team at.
We are sorry to see you go. Unfortunately, there is not a way to cancel the account online - we do ask that you call in. The call will only take a few minutes, and there is no pressure for you to stay with us if you do not want. We ask that you call in just due to Account Security. Our number and our hours are available here. Thank you for your understanding!
I'm sorry to hear you'd like to leave us. However, because of Account Security, we cannot process cancellations online. Please give our Billing specialists a call, their numbers and hours are listed here. It will only take a minute when you are speaking to our Billing specialists, and there won't be any pressure for you to stay if you don't want to. Thank you for your understanding in this matter.
Thank you for posting in the Community. I'm so sorry for any confusion related to our pricing. I welcome you to speak to our dedicated Billing department directly so they may review and assist with any questions or concerns. See availability and phone number here.