i think it's awful that you make us call to cancel and then there is a 30+ minute hold time. that's really lousy customer service.
I am so sorry for the long wait time trying to reach Billing. We do ask that you call to cancel, however if you are able to call earlier or later in the day the wait time is usually a lot shorter. Once you connect it should only take a few minutes.
I am so sorry about the long hold time. I will be sure to express that feedback on your behalf. I looked at your account and see you were assisted by our billing team. I'm glad you got the help you needed.
I am sorry for any inconveniences caused by the long wait times. However, we do require you to call and speak with Billing in order to cancel your account. Once you’re connected the process should only take a few minutes. I recommend trying to call earlier or later in the day. We understand your time is important, but your account will be open and billable until then. Click here for their hours and contact information.
I apologize there isn't an option online to cancel your account, and for any inconvenience that may cause. Unfortunately a cancellation does require a call in to our Billing department due to Account Security. It will only take a few minutes, and there will be no pressure to stay if you don't want to. Here are the best hours and numbers to reach the Billing Department.
we would like to cancel the plan as we are closing down the business. Please cancel our plan with immidiate effect. my user id is