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Need to cancel account.

SOLVED
Moderator

Re: Cancel account

Hello @CrisV0. I'm sorry to hear that you wished to cancel your account with us. It looks like you were able to speak with our Billing team and I hope that they were able to assist you. Please let us know if you have any further questions.


Caitlin M.
Community & Social Media Support

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Moderator

Re: I would like to terminate my account or put it on hold

Hi @JaneS38

 

Thanks for reaching out to the Community with your questions! I apologize but for your account security we cannot actually go into an account's billing details through the Community. If you were looking to take this action on your account or take part in our Suspend Policy, I would suggest reaching out to our Billing team directly. Here is a link to the best hours and numbers to reach the Billing Department. Any one of our billing agents can help you with this and answer any questions you may have.


Frankie P.
Community & Social Media Support

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New Member

Closing my account

How do i close y account
Tags (1)
CTCT Employee

Re: Closing my account

Hello @ArleneG65,

 

We understand that customers may need to cancel their accounts for different reasons and we are sad to see that you have to go. If there is any way that we can help or improve to make your experience better please don't hesitate to let us know!

To cancel your account, please contact our Billing Team. Our specialists will not pressure you to keep your account. You will be asked to provide
feedback to ensure our products and services are improving for the future.

Be sure to contact us prior to your next billing date in order to avoid the next month's charges, and have the following information ready:

  1. User name of the account you want to cancel.
  2. Reason for your cancellation. We use this information to find ways to improve Constant Contact's products and service.

We'll send an email within 24 hours to your main account email address confirming your request.


-Curtis P
Community & Social Media Support

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Occasional Visitor

Canceled my account and still getting charged!!!

Hi.  

 

I used to be a huge fan of Constant Contact, but have not been able to cancel my account.  In the winter, I spent a long time on the phone with a representative to cancel my account.  I was shocked to see consistent and increasing charges to my credit card.  

 

It is also unacceptable to not have customer support on the weekends - I have a demanding job and am not able to address this during the weekdays.

 

My account is under.  Please respond to me! 

New Member

THIS IS A SCAM - How can I cancel this?

Hello

 

I noticed on my hostgator account I have been getting charged per month for a service I never signed up for.

 

And now there is no where I can cancel this service.

 

I need to cancel this service

Highlighted
CTCT Employee

Re: Canceled my account and still getting charged!!!

Hi @JoanK64,

 

I am very sorry to hear that you've experienced trouble canceling your account. Unfortunately, as this is a billing related issue, we ask that you do call in to our Billing specialists, due to account security. It will only take a few minutes to complete the call, and you won't be pressured to stay if you don't want to. Here are our Billing numbers and hours. Thank you for your understanding in this matter.

 

 

Gwendolyn B
Customer Engagement Specialist
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Visitor

Make canceling account more reasonable

I have gone out of business and no longer talk on the phone. I text and email, but dont talk, is too difficult.

 

Your policy of not allowing cancellations, unless the client calls in, obviously to allow a rep the chance to talk him/her out of cancelling, is amazingly childish, rude, and low-class. Likely the idea of a third-world millennial marketing type. You are dealing with business people, not Facebook kiddies. Grow-up.

Tags (2)
Moderator

Re: Make canceling account more reasonable

Hi @AlanC8

 

I'm sorry to hear you want to take this action on your account. We ask that you speak to your Billing Support team directly for your account security since we cannot go into an account's billing details through the Community. These calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. These calls are more focused on collecting valuable feedback from our customers. Here's a link to the best hours and numbers to reach the Billing team at.


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Moderator

Re: THIS IS A SCAM - How can I cancel this?

Hi @SAMANTHAV61

 

I apologize for any confusion there may be when it comes to the billing of this account. Your billing details is not something we would be able to go over with you in the Community. In most cases we ask that you would call in to our Billing Support to take this action on your account. However because it is your Hostgator account that is being charged, I suggest reaching out to Hostgator directly as you are getting charged through them.


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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