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Need to cancel account.

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Occasional Visitor

I would like to terminate my account or put it on hold

how do I terminate or put my account on hold
Moderator

Re: I would like to terminate my account or put it on hold

Hi @JaneS38

 

Thanks for reaching out to the Community with your questions! I apologize but for your account security we cannot actually go into an account's billing details through the Community. If you were looking to take this action on your account or take part in our Suspend Policy, I would suggest reaching out to our Billing team directly. Here is a link to the best hours and numbers to reach the Billing Department. Any one of our billing agents can help you with this and answer any questions you may have.


Frankie P.
Community & Social Media Support

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New Member

Closing my account

How do i close y account
Tags (1)
CTCT Employee

Re: Closing my account

Hello @ArleneG65,

 

We understand that customers may need to cancel their accounts for different reasons and we are sad to see that you have to go. If there is any way that we can help or improve to make your experience better please don't hesitate to let us know!

To cancel your account, please contact our Billing Team. Our specialists will not pressure you to keep your account. You will be asked to provide
feedback to ensure our products and services are improving for the future.

Be sure to contact us prior to your next billing date in order to avoid the next month's charges, and have the following information ready:

  1. User name of the account you want to cancel.
  2. Reason for your cancellation. We use this information to find ways to improve Constant Contact's products and service.

We'll send an email within 24 hours to your main account email address confirming your request.


-Curtis P
Community & Social Media Support

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Occasional Visitor

Re: Closing my account

This is a total fraudulent, corrupt policy whereby you require us to call someone and sit and wait forever to talk. THen you have excessive wait times. How convenient for your fraudulent company? I called months ago and spent the time to call your company and I canceled and now I find that all these months you have continued to bang my credit card like a bunch of crooks. oh, "wait times are longer and usual" is what I am hearing in the background. I have a recording of the call months ago where I canceled my membership with your company and I am going to contact my friend at the Federal Trade Commision who works in the department that handles this kind of corrupt, fraudulent tactic. 

My username is bookoobrands@gmail.com and I insist on my account being closed ASAP and I want at minimum the last charge refunded. I want an email confirmation of my account being canceled right away. I am screencasting what I am doing now and I am recording the call I am on hold with right now. To prove how your strategy is to make us call and then put us on perpetual hold hoping we will give up and then you get to fraudulently charge us again and again. My friend who is a famous internet marketer and has over 700k followers is getting ready to post several tweets informing hundreds of thousands of people what a rip-off constant contact is and how you play games with us. If I don't get a response by 5 pm today, The FTC, my marketing friend, and many others are going to take lots of personal time to let people know your tactics. Please fix this so I can move on and stop being angry over this situation. It is unacceptable to make it this difficult to get rid of your amateur platform. I now use Infusionsoft and they make constant contact look like child's play. Please cancel and send me email confirmation as soon as possible. Thank you. I don't normally get this upset but the fact that I spent the time to call before and then find out you've been ripping me off all these months is so frustrating. Please fix. Please remedy and I go away.

Tags (2)
CTCT Employee

Re: Closing my account

@JohnP8335

 

Thank you for reaching out to the Community. I have replied to your direct message on Twitter and have provided assistance with your cancellation. I sincerely apologize for any inconvenience this has caused. I wanted to reply here as well to make sure you got my response.

 

Please let us know if there is anything else we can do for you. Thank you and enjoy your weekend.


Taryn Leinweber
Community & Social Media Support

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Occasional Visitor

Canceled my account and still getting charged!!!

Hi.  

 

I used to be a huge fan of Constant Contact, but have not been able to cancel my account.  In the winter, I spent a long time on the phone with a representative to cancel my account.  I was shocked to see consistent and increasing charges to my credit card.  

 

It is also unacceptable to not have customer support on the weekends - I have a demanding job and am not able to address this during the weekdays.

 

My account is under.  Please respond to me! 

Highlighted
CTCT Employee

Re: Canceled my account and still getting charged!!!

Hi @JoanK64,

 

I am very sorry to hear that you've experienced trouble canceling your account. Unfortunately, as this is a billing related issue, we ask that you do call in to our Billing specialists, due to account security. It will only take a few minutes to complete the call, and you won't be pressured to stay if you don't want to. Here are our Billing numbers and hours. Thank you for your understanding in this matter.

 

 

Gwendolyn B
Customer Engagement Specialist
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New Member

THIS IS A SCAM - How can I cancel this?

Hello

 

I noticed on my hostgator account I have been getting charged per month for a service I never signed up for.

 

And now there is no where I can cancel this service.

 

I need to cancel this service

Moderator

Re: THIS IS A SCAM - How can I cancel this?

Hi @SAMANTHAV61

 

I apologize for any confusion there may be when it comes to the billing of this account. Your billing details is not something we would be able to go over with you in the Community. In most cases we ask that you would call in to our Billing Support to take this action on your account. However because it is your Hostgator account that is being charged, I suggest reaching out to Hostgator directly as you are getting charged through them.


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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