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Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).

Need to cancel account.

SOLVED
New Member

subscribe

Hi, You have made it deliberately impossible to cancel subscribtion. Please unssucribe us. . Please confirm by mail that w e dont have this after 31 Oct...

CTCT Employee

Re: subscribe

Hello @MikaelL80. I apologize for any confusion with cancelling your account. For your account security, we do require a call to our Billing department in order to begin the cancellation process. The call will only take a few minutes of your time and we will not pressure you to stay. Your account will remain open and billable until this is done. Here is a link to their phone numbers and hours of operation.


Caitlin M
Community & Social Media Support

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CTCT Employee

Re: Why can't you can cancel online?

Hello @KeithS05,

 

Thank you for reaching out to us with your concerns about cancelling your account. I understand where you are coming from; however, we take the security of all accounts very seriously and for this reason it is required that you call us to cancel. I am happy to submit your feedback to the proper department for further consideration.

 

If you still need to speak with our billing team about cancelling your account please visit this link for our billing department phone number and hours of operation. One of our excellent billing specialists will be glad to assist you.

 

Please feel free to reach out to us again if you have any questions or concerns. We are here to help!

 

 

-Curtis P
Community & Social Media Support

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Occasional Visitor

I need to close my account

I've been trying for a while to close my account but you're not open at times I can contact you! Seriously just close my account, this is getting beyond frustrating!

CTCT Employee

Re: I need to close my account

Hi @HelenD54

Thank you for reaching out to the Constant Contact Community. My name is Adrienne and it's my pleasure to assist you today. 

 

While it does require a call in to cancel, calls only take a few minutes or less and you won't be pressured to keep the product if you don't want too. There are both day and evening hours available from 8am-8pm  EST Monday-Friday. You can find the Billing teams contact information here. If you are having trouble reaching us during those hours, can you please send us an email at social_support(at)constantcontact(dot)com with the number you are calling and the times you have tried to reach us and we will be happy to see why you might be experiencing this. .

 

Thank you and have a great weekend


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Regular Visitor

i would like to cancel my act

I cannot see where i can cancel my act
Occasional Visitor

Re: I need to close my account

Hi thanks for your reply. The issue is I'm only able to call between 8am and 11am and I'm in the UK.
New Member

NO CANCELLATION BUTTON!!!! NO SUPPORT DURING AUSTRALIAN BUSINESS HOURS!

Why is there no 'CANCEL MY ACCOUNT' button?

 

Why is there no EMAIL address to cancel my account? (how ironic)

 

Why is there no business support during Australian business hours???

 

Why can't you cancel an account using chat??

 

You make it VERY HARD for someone to cancel their account.

 

Can someone from CC please contact me immediately and cancel my account.

 

Paul V

 

CTCT Employee

Re: i would like to cancel my act

Hello @_vicspicks_. I'm sorry to hear that you want to cancel your account with us. For your account security, we ask that you call our Billing team who will be able to assist you with the cancellation process. The call will only take a few minutes and it allows us to collect valuable feedback on how to improve our product. Here is a link to their phone numbers and hours of operation. 


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
CTCT Employee

Re: NO CANCELLATION BUTTON!!!! NO SUPPORT DURING AUSTRALIAN BUSINESS HOURS!

Hello @HiitBoxx35. I apologize for any inconvenience you may have had when trying to contact us to cancel your account. For the security of your account, we are not able to process cancellation requests through the Community or chat and we ask all customers to call our Billing department to begin the cancellation process. The call will only take a few minutes of your time and we will not pressure you to stay. Here is a link to their phone numbers and hours of operation. I will submit your feedback over to the appropriate teams regarding our Support availability. 


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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