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Need to cancel account.

SOLVED
Moderator

Re: Need to Cancel my Account

Hello @DeborahL53. I'm sorry to hear that you were looking to cancel your account with us. It looks like you were able to get in touch with our Billing team yesterday and I hope that they were able to assist you. Please let us know if you have any further questions. 


Caitlin M
Community & Social Media Support

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Occasional Participant

call-in to cancel

This is day 3 for trying to cancel my account. After over 20 minutes on the line for 3 days off and on I am unable to cancel my account. Any ideas??
Moderator

Re: call-in to cancel

Hello @DianeC7017. I apologize that you have had difficulty contacting our Billing team to cancel your account. We do require a call to our Billing team to start the cancellation process and the call will only take a few minutes of your time. Here is a link to their phone numbers and hours of operation if you needed this information. 


Caitlin M
Community & Social Media Support

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New Member

Why can't you can cancel online?

You force people to call, and then your call center is not open 24 hours a day and there is no way to leave a message.   Your call center people say this is for "security".   I think it is for the security of your cash flow not for the security of your users/customers.   If this truly were about security you could would be able to issue a cancellation request online and either validate data about me or call me back to validate it.

 

 

New Member

subscribe

Hi, You have made it deliberately impossible to cancel subscribtion. Please unssucribe us. . Please confirm by mail that w e dont have this after 31 Oct...

Moderator

Re: subscribe

Hello @MikaelL80. I apologize for any confusion with cancelling your account. For your account security, we do require a call to our Billing department in order to begin the cancellation process. The call will only take a few minutes of your time and we will not pressure you to stay. Your account will remain open and billable until this is done. Here is a link to their phone numbers and hours of operation.


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Highlighted
CTCT Employee

Re: Why can't you can cancel online?

Hello @KeithS05,

 

Thank you for reaching out to us with your concerns about cancelling your account. I understand where you are coming from; however, we take the security of all accounts very seriously and for this reason it is required that you call us to cancel. I am happy to submit your feedback to the proper department for further consideration.

 

If you still need to speak with our billing team about cancelling your account please visit this link for our billing department phone number and hours of operation. One of our excellent billing specialists will be glad to assist you.

 

Please feel free to reach out to us again if you have any questions or concerns. We are here to help!

 

 

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Visitor

I need to close my account

I've been trying for a while to close my account but you're not open at times I can contact you! Seriously just close my account, this is getting beyond frustrating!

CTCT Employee

Re: I need to close my account

Hi @HelenD54

Thank you for reaching out to the Constant Contact Community. My name is Adrienne and it's my pleasure to assist you today. 

 

While it does require a call in to cancel, calls only take a few minutes or less and you won't be pressured to keep the product if you don't want too. There are both day and evening hours available from 8am-8pm  EST Monday-Friday. You can find the Billing teams contact information here. If you are having trouble reaching us during those hours, can you please send us an email at social_support(at)constantcontact(dot)com with the number you are calling and the times you have tried to reach us and we will be happy to see why you might be experiencing this. .

 

Thank you and have a great weekend


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Regular Visitor

i would like to cancel my act

I cannot see where i can cancel my act
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