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SOLVED
Occasional Visitor

CANCEL MY ACCOUNT NOW STOP SCAMMING ME

CANCEL MY ACCOUNT NOW STOP SCAMMING ME 

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CTCT Employee

Re: CANCEL MY ACCOUNT NOW STOP SCAMMING ME

Hi 

 

Tags (2)
New Member

Cancel account

I want to cancel my account how do I do that?
Moderator

Re: Cancel account

Hi @RobsonR09

 

Thank you for reaching out to the Community with your question! To take this action on your account,for your account security, we do ask that you speak to our Billing Support team directly. These support agents are the ones to help with cancelling your account. I apologize for any inconvenience this may have cause. These calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. Here's a link to the best hours and numbers to reach the Billing team at.

 


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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New Member

cancel account

I would like to cancel my account and cannot get through to anyone!!!!!!!!

Moderator

Re: cancel account

Hi @JordanR373

 

I'm sorry for the experience you've had with trying to get in touch with our Billing Support! I took a peek at your account and can see you were able to reach our support to take this action on your account after all. Please feel free to reach out to the Community or our Billing Support in the future if you have any further questions.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

Please Cancel My Account

Dear Support Team/Billing Department,

 

Please cancel my account with you.

 

I live in Australia and have no way of contacting you via phone.

 

I expect a response within 2 business days.

 

And for feedback, it is poor that you do not have a cancellation feature integrated into your site.

 

Thank You,

Kris

CTCT Employee

Re: Please Cancel My Account

Hello @KrisP47,

 

We appreciate your post to the Community!

 

I apologize for the troubles that you have had trying to cancel your account. We really do appreciate the feedback. For security reasons we are not able to cancel your account through the Community. We must verify your account on the phone before we are able to cancel it. That said, we do have an international line where you can call in to cancel. Click Here for our contact information.

 

Again, I do apologize for the inconvenience.

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Occasional Visitor

Subscription

I would like to cancel my subscription.  An email to contact customer support would be helpful when customers are unable to call.
CTCT Employee

Re: Subscription

Hello @CoannahFinancial,

 

We appreciate your post to the Community!

 

We are unable to cancel your account through the Community or via email. We must verify your account on the phone before we are able to cancel. I apologize for any inconvenience. In this case I advise that you give us a call to cancel. Click Here for our contact information.

 

Thanks again, have a great day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!