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Need to cancel account.

SOLVED
Visitor

Cancellation

I greatly resent the fact that I can't get any information to decide if I want to subscribe to your service without signing up. Please cancel my membership, after review I do not want to use your service.
Tags (1)
CTCT Employee

Re: Cancellation

Hello @Janet5686,

 

Thank you for contacting the Community! I apologize that you could not find information about our services. We are always happy to help and you can contact us anytime on phone, chat, or here on the Community with any questions. Please click here for our contact information, to cancel your account please contact our billing team.  


I apologize for any inconvenience this may have caused you! Please let us know if you have any further questions!

Thank you!

Mariah_P
Community & Social Media Support

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Visitor

Price

The price I was quoted when I signed up suddenly jumped almost within a month. I feel as if I was misled and cheated.

I now want to cancel my account and seek out a service that is better priced that will not bate and switch its users. However I am unable to see a method of closing my account how do I do that?

CTCT Employee

Re: Price

Hello @StephenB613,

 

Thank you for reaching out to the Community!

 

I am sorry for the unexpected jump in price. Our pricing structure is based off of the amount of email addresses that you have in your account. I am wondering if you went up to another payment tier after adding additional email addresses to your account. That said, I am sorry to hear that you want to cancel. Cancellations take place on the phone with our billing team. When you have a moment, please give them a call to cancel your account. Click Here for our contact information and hours of operation.

 

Please let us know if you have additional questions and have a great rest of your day!

 

Evan G.
Customer Engagement Specialist
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Highlighted
Regular Visitor

Cancelling account

Hi,
I have called a few times recently but no one has gotten back to me. I need to cancel my account after the first month of the free trial.
I am due to be billed on the 23rd November, however it appears to be Thanksgiving in the US? I'm based in Australia and unable to contact you today as no one is in your office. I hope I won't be billed for being one day over the free trial period? This would be very unfair as my calls have not been taken previously and today you are out of the office.

Looking forward to your response.

Tags (2)
CTCT Employee

Re: Cancelling account

Hi @First-NameL60285

 

Thank you for contacting the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry that you had trouble reaching anyone by phone. Can you send us an email to social_support(at)constantcontact(dot)com with the numbers and times you called as well as your username and a reference to this post?  I would like to research this further to see why you were unable to contact anyone. Due to account security concerns you do need to reach out to our Billing Department for cancellation. They won't pressure you to stay with us should you not want to and these conversations only take a few minutes or less. If you have further questions, please feel free to reach out. 

 

Thank you for choosing Constant Contact! Have a great day! 


Adrienne B.
Community & Social Media Support

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Regular Visitor

Re: Cancelling account

Hi Adrienne,

I did not make a note of the times I called unfortunately, so I will not be able to provide that information.
The time difference between Australia and the US makes it difficult to find an appropriate time to call, however I will try again when you re-open on Monday. However, I'm still very concerned that we'll be billed for a whole extra month for circumstances that are out of my control? Can you confirm whether we will be billed?

Thanks

Moderator

Re: Cancelling account

Hello @First-NameL60285. For your account security, we are not able to discuss your Billing here in the Community. If you are able to contact our Billing team today, they will be able to look into any charges for your account and also assist you with the cancellation. 


Caitlin M.
Community & Social Media Support

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Frequent Visitor

Cancelling my account

I no longer need your services so please cancel my account. Ken Dumminger Dumminger Photo
Moderator

Re: Cancelling my account

Hi @Fremontphotopro

 

I'm sorry to hear you want to cancel your account with us! For your account security we do ask that you speak to our Billing Support team directly. I apologize for any inconvenience this may have cause. These calls take a few minutes or less and allow us to collect valuable customer feedback. Here's a link to the best hours and numbers to reach the Billing team at.


Frankie P.
Community & Social Media Support

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