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Need to cancel account.

SOLVED
Senior Member

Inbox Preview

Hi,

 

Good day to you.

 

In the month of August and September, we had been charged USD10 each time for the "Inbox Preview". We would like to unsubscribe this feature and see no way in ouraccount settings to turn it off. Please assist to turn it off on our account and refund. Thank you. 

CTCT Employee

Re: Inbox Preview

Hello @zackbana,

 

Thank you for reaching out to us about this!

 

I am sorry to hear you need to cancel Inbox Preview. In order to complete this you will need to give our billing team a call. Here is their contact information.

 

We are happy to assist with any additional questions that you may have. Please feel free to reach out to us again if you need further assistance!

 

-Curtis P
Community & Social Media Support

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Occasional Visitor

Cancel Account

Login:

phone:

Thanks

CTCT Employee

Re: Cancel Account

Hi @CrissyD6,

 

I’m so sorry you want to take this action on your account; we would hate to see you go! With that being said, unfortunately a cancellation does require a call in to our Billing department due to Account Security. These calls only take a few minutes, and there will be no pressure to stay if you don't want to. Here are the Billing Department's hours and numbers.

 

Thanks and have a great day!

 

Evan G.
Customer Engagement Specialist
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Member

Cancelar mi cuenta

Hola

No puedo creer que no tenga contactos y mi cuenta cueste mensualmente US$45.00

 

No puede ser que uno no pueda cancelar su cuenta en el momento que lo desee.

 

Necesito una explicación a todo estos

 

Nancy

Moderator

Re: Cancelar mi cuenta

Hola @IesecH,

 

¡Gracias por publicar en la Comunidad! Estaré encantado de responder a tus preguntas lo mejor que puedo; sin embargo, sí recomiendo ponerse en contacto con nuestro departamento de facturación porque son las mejores personas para ayudar con sus preguntas. Constant Contact es un servicio de suscripción mensual, por lo que una vez que se abre una cuenta, continúa cobrando hasta que se cancela, al igual que una membresía de gimnasio. La cancelación de una cuenta también se puede hacer contactando a nuestro departamento de facturación. Espero que eso ayude a explicar qué sucedió con la facturación y, por favor, avísenos si hay algo más que podamos hacer para ayudar. ¡Gracias!

Natalie B.
Social Media Marketing Manager
Member

Re: Cancelar mi cuenta

Necesito un número de contacto de su departamento que me asista en español.

 

Tengo 20 minutos en una línea esperando con una llamada de larga distancia

 

 

Me urge hablar con ustedes

 

Nancy

Highlighted
Moderator

Re: Cancelar mi cuenta

Hola Nancy @IesecH,

 

¡Gracias por publicar aquí! Lo siento por el tiempo de espera. Tenemos un número internacional para nuestro departamento de Facturación. Es + 1-781-472-8120. Un agente que habla español estará con usted para ayudarlo lo antes posible.

Natalie B.
Social Media Marketing Manager
Occasional Visitor

Cancel my account

I find it very very unsatisfying and a very large pain that you make is so difficult to cancel an account... why is this so..???  I feel like giving this the biggest blast on social media...  

You provide services for people to use on-line but make it very difficult to stop using these services... rather a rip off I think..  

CANCEL MY ACCOUNT NOW...!!!!

Tags (1)
CTCT Employee

Re: Cancel my account

Hello @DavidT278,

 

We apologize for any inconvenience but for account security we will need to speak with you directly. In order to cancel your account we would need you to call in to our Billing team.  They are available tonight until 8pm ET and open again tomorrow morning at 8 am ET.  Here is a link with all hours and phone numbers.  

 

Thank you,

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!