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Need to cancel account.

SOLVED
Member

Re: Cancelar mi cuenta

Necesito un número de contacto de su departamento que me asista en español.

 

Tengo 20 minutos en una línea esperando con una llamada de larga distancia

 

 

Me urge hablar con ustedes

 

Nancy

Highlighted
Moderator

Re: Cancelar mi cuenta

Hola Nancy @IesecH,

 

¡Gracias por publicar aquí! Lo siento por el tiempo de espera. Tenemos un número internacional para nuestro departamento de Facturación. Es + 1-781-472-8120. Un agente que habla español estará con usted para ayudarlo lo antes posible.

Natalie B.
Social Media Marketing Manager
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Occasional Participant

wish to cancel

Hi - Can you please stop my account Harmonize It. I am subscribed as . I am happy with the product but my new web site has it embedded, as such I want to cancel with immediate effect.

 

 

 

Moderator

Re: wish to cancel

Hi @GuntherC

 

I'm sorry to hear you want to cancel your account with us! For your account security we do ask that you speak to our Billing Support team directly, as they are the ones to help with this. I apologize for any inconvenience this may have cause. These calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. Here's a link to the best hours and numbers to reach the Billing team at.


Frankie P.
Community & Social Media Support

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Occasional Visitor

I want to cancel my account

I have not been using Constant Contact for 12 months ? How do I cancel this account when there is no Australian contact number ??
Tags (2)
Occasional Visitor

Re: I want to cancel my account

Agree with REGINAK78 also in Australia I cannot even access my account details, there isn't a menu for it anymore. What a dreadful UI had to click all over the place to even find settings. All hidden in the dashboard now. 

CTCT Employee

Re: I want to cancel my account

Hello @REGINAK78,

Thank you for contacting the Community!

 

To cancel your account please contact our Billing team for assistance. Our international phone number is: +1 781-472-8120, please click here for our contact information.


Thank you!

Mariah_P
Community & Social Media Support

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CTCT Employee

Re: I want to cancel my account

Hello @LeonieB6,


Thank you for reaching out to us on the Community!


I apologize that you cannot see your account details page. If you click on the silhouette person on the upper right corner you will see your settings and account information. 

 

If you still cannot see the account details page please try another browser. If you are still seeing an issue please email us at social_support(at)constantcontact(dot)com with your username, a screenshot, the troubleshooting steps you have tried, and a reference to this post so that we can investigate it further.


Thank you!

 

Mariah_P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Visitor

Cancel

I have moved out of the UK and no longer require the Constant Contact service. I need to cancel my account but cannot find anywhere online where this can be done. I am not going to spend money on a long distance phone call to cancel this. Please cancel my account with immediate effect.
Tags (1)
Moderator

Re: Cancel

Hello @ScottU51. I'm sorry to hear that you would like to cancel your account with us. For your account security, we are unable to cancel accounts through the Community and we ask that you call our Billing team to start the cancellation process. The call will only take a few minutes and we will not pressure you to stay with us if you do not wish to do so. Here is a link to their phone numbers and hours of operation.


Caitlin M.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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