Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
Agree with REGINAK78 also in Australia I cannot even access my account details, there isn't a menu for it anymore. What a dreadful UI had to click all over the place to even find settings. All hidden in the dashboard now.
Thank you for reaching out to us on the Community!
I apologize that you cannot see your account details page. If you click on the silhouette person on the upper right corner you will see your settings and account information.
If you still cannot see the account details page please try another browser. If you are still seeing an issue please email us at social_support(at)constantcontact(dot)com with your username, a screenshot, the troubleshooting steps you have tried, and a reference to this post so that we can investigate it further.
Thank you for contacting the Community!
Hello @ScottU51. I'm sorry to hear that you would like to cancel your account with us. For your account security, we are unable to cancel accounts through the Community and we ask that you call our Billing team to start the cancellation process. The call will only take a few minutes and we will not pressure you to stay with us if you do not wish to do so. Here is a link to their phone numbers and hours of operation.
Everytime I call to cancel my account your automated voice message comes on saying that it will be at least a 30 minute wait. This is unacceptable and furthers my resolve to cancel my account
Hello @DouglasV09. I apologize for the wait times that you have been experiencing. For your account security, we do require a call to our Billing department in order to start the cancellation process. I see that you were able to speak with our Billing team yesterday regarding your account and I hope that they were able to assist you.
Gracias por publicar en la comunidad! Eché un vistazo a su cuenta y vi que ya está programada para ser cancelada. Si hay algo más que podamos hacer para ayudar, háganoslo saber. ¡Gracias!