Hello @LauraD069. Thank you for coming into the Community. We are not able to discuss your account specifics publicly and we ask that you call our Billing team who will be able to look into this further for you. Here is a link to their phone numbers and hours of operation.
We're sorry for any confusion regarding the billing for your account. You'll need to call into Billing Support directly to discuss your situation in detail with one of our billing representatives and to cancel.
We're sorry to see you go! We ask that you call into Billing Support to cancel, so we can collect valuable feedback and suggestions. Calls take just a few minutes or less, and billing representatives are available Monday - Friday, 7am - 9pm ET.
I would like to cancel my account altogether. I have been unable to use it at all since I set it up. I would also like to be reimbursed
I would like to cancel my account - the username is firstname.lastname@example.org
I am unable to reach the billing support line and highly recommend you make an email address available for cancellation options.
Please confirm my account has been cancelled.