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Need to cancel account.

SOLVED
CTCT Employee

Re: Cancelling Account

Hello @UniquePHD,

 

Welcome back to the Community! Thank you for reaching out to us! We are sad to see you go and I do apologize for the inconveniences that you have experienced while trying to cancel. I will definitely submit your feedback to our higher ups about the canceling process! Please let us know if need any further assistance!

 

Desi_B
Community & Social Media Support

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New Member

Re: Cancelling Account

Hi i need my account to be canceled please. I will be hoping to use your services in the future, but as for now my business is too small. I am currently still within the 60 trial period. Thank you 

CTCT Employee

Re: Cancelling Account

Hi @JessicaM6260,

 

Thanks for trying us out! There is actually nothing to cancel with a free trial account as it will end on it's own after 60 days have passed. We appreciate your interest and hope to see you back soon!

 


Nichelle M
Community & Social Media Support

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Occasional Visitor

Re: Cancelling Account

Totally agree! Quick to take the money but very unprofessional in allowing people to cancel online easily! Very frustrating and one of the reasons would not suggest...

CTCT Employee

Re: Cancelling Account

Hi @AEROCLUBE,

 

I do apologize for any inconvenience our cancellation process may have caused. We do appreciate the feedback you have provided us. However, due to security reasons, all cancellations must be done through our Billing department by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. The Billing department's contact information can be found by clicking here. Let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

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Occasional Visitor

cxl payments please

Hi there, Can you please cxl payments as soon as possible please. I do not want any more payments going out. Regards Duncan
Tags (2)
CTCT Employee

Re: cxl payments please

Hi @DuncanT3,

 

Thank you for reaching out to the Community! For cancellations we do require that you speak to our Billing department by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. You can find their contact information by clicking here. Let me know if I can assist in anything else!

Lucas_D
Community & Social Media Support

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Highlighted
Occasional Visitor

Cancel Account

Hello,

I've seen other "cancel account" threads, but most of them do not involve people living overseas.

Is there a way that I can cancel my account without having to spend my money on an international call?

Like a "Delete Account" button or sending an email or something?

Thanks.

CTCT Employee

Re: Cancel Account

Hi @First-NameL60390,

 

I did want to point out that your account is still in trial. No billing information has been collected and when the trial expires the account will close on its own.

Lucas_D
Community & Social Media Support

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New Member

Re: Cancel Account

I have tried to ring the international number but put onto answer machine. Constant Contact are just a pain if you want to cancel I have tried to remove my CC from the account online with no luck. I have rang no luck.

 

HOW DO I CANCEL MY ACCOUNT????????????? I'm in Australia.

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