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Need to cancel account.

SOLVED
CTCT Employee

Re: Cancel Account

Hi @DarylR736 and @First-NameL60390,

 

I apologize that the cancellation process has been frustrating. However, we do require cancellations to be done by phone through our Billing department. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. Their billing information can be found by clicking here. Let me know if I can help with anything else!

 

 

Lucas_D
Community & Social Media Support

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Occasional Visitor

Asked to Cancel but Rep Didn't

Leanne talked me into suspending only and I asked her if that would cost anything. I have already spent a month for two months for nothing and that's my fault. But now I see that I'm on a plan estimated to cost  per month. That's not what I need. I have three email addresses. This is not the right time in my business to be signed up for Constant Contact. I don't mind having a suspended account till I need an account but I don't want to pay five dollars a month. I haven't used this at all.

Moderator

Re: Asked to Cancel but Rep Didn't

Hi @JoettaS0

 

Thank you for reaching out about your account!  I apologize for any confusion there may have been with suspending your account. Suspending your account in times you are not actively using it, does come at a smaller monthly fee than you may normally be getting charged. Unfortunately there is now way to avoid the charge of being an active account or being suspended unless your account is canceled. If you wanted to looking into these charges further, or cancel your account, I suggest reaching out to our Billing Support directly. One of our billing agents can help you get the answers you need. Thanks!


Frankie P.
Community & Social Media Support

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Highlighted
New Member

Please Cancel this trial account

we already had this for our organization..it became too expensive for our little group..not interested in doing this again at this time.
Moderator

Re: Please Cancel this trial account

Hi @JenniferR4135

 

I'm sorry to hear you're looking to close this account. The good news is because you are still in our trial period, your account will close 60 days after you have opened it. These free trials run for 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active.


Frankie P.
Community & Social Media Support

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Occasional Visitor

I want to quit Constant Contact

I want to quit Constant Contact. Please take me off and stop billing me.
Tags (2)
CTCT Employee

Re: I want to quit Constant Contact

Hi @AliceH048,

 

Thank you for reaching out to us through the Community! We are sad to see you go! However, due to security reasons we handle all our cancellations through our Billing department by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. For the contact information for the Billing team, please click here. Let me know if I can assist with anything else!

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Occasional Visitor

Contact

How can i get contact i having charge but i want to iver my service i am not using it
Tags (1)
CTCT Employee

Re: Contact

Hi @FirstNameL99280,

 

Thanks for reaching out in the Community! We're sorry to see you go, however, you can call Billing Support directly to cancel your account. They are available Monday - Friday, 7am - 9pm ET.

 


Nichelle M
Community & Social Media Support

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Occasional Participant

I want to cancel my account

Hi 

I want to cancel my account 

How can i do this?

 

Thanks 

Tarek

Tags (2)
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