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Need to cancel account.

SOLVED
Occasional Participant

Re: Unsubscribe me, I don't want constant contact subsciption

No way to contact them 

I tried to chat many times no chat 

Then asked the community and they replied i should call the support

I made 5 international calls from Egypt and no reply

 

How come this is a website ?!!!

I`ve never seen this

Unsubscribe me from this website as soon as possible as if no body replied i`ll make a big complain on your website

I also want to unsubscribe from this weird website and i couldnt

 

 

Occasional Participant

Unsubscribe me

I want to unsubscribe from this weird website

 

No way to contact you ?!!!

I tried to chat many times no chat 

Then asked the community and they replied i should call the support

I made 5 international calls at different working times from Egypt and no reply

 

How come this is a website ?!!!

I`ve never seen this

Unsubscribe me from this website as soon as possible as if no body replied i`ll make a big complain on your website

 My phone number is : ... Call to unsubscribe

CTCT Employee

Re: Unsubscribe me

Hello @FirstNameL19168,

 

Thank you for reaching out to the Community!

 

I'm sorry to hear that you wish to cancel your account. I see that you were able to get in touch with a member of our billing team to cancel this account. You do not need to take any further action on your side. Please let us know if you have additional questions.

 

Have a good one!

 

Evan G.
Customer Engagement Specialist
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New Member

Cancel my account

Called to cancel and the guy wouldn’t cancel. Told me he had to ask me a bunch of questions. NO! Just cancel the account. You made me call you. Now cancel it. PERIOD!!
Moderator

Re: Cancel my account

Hi @EmilyO175

 

Thank you for reaching out to the Community! We do ask for customers to call in to help maintain the security your accounts. The questions our Billing support agents have are just to help collect feedback. I apologize for any inconvenience these questions may have caused. The good news is I took a peek at your account and can see it has been successfully canceled. If you have any further questions feel free to reach out again to our Billing team directly.


Frankie P.
Community & Social Media Support

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Regular Visitor

Re: Cancel my account

Dear Team,

 

In spite of various reminders and chat, no body from CC team ready to support us, our account is suspended for more than 5-6 days. so my request to cancel my account we will be come back, if we require.

 

regards

 

CTCT Employee

Re: Cancel my account

Hi @RajinderY

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry for the issue you have encountered. Due to account security concerns, it does require a conversation with our billing team. These conversations take a few minutes or less and they won't pressure you to stay should you not want too. Also, our Account Review team is available today to help you get your account up and running again, I'm sorry for the inconvenience this has caused you but we are happy to assist you.

 

Thank you for choosing Constant Contact. Have a great day!

 

 


Adrienne B.
Community & Social Media Support

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Highlighted
New Member

delete account

  • please delete my account. i don't want this.  you have my permission to delete this account As soon as possible! thank you!
Tags (2)
CTCT Employee

Re: delete account

Hello MichaelA151,

 

Thank you for reaching out to us. Due to security purposes we are unable to discuss billing-related questions over Community as this may contain account sensitive information. Please call in to our Billing team to further assist you with the cancellation of this account. Click here to view their hours of operation and contact phone numbers. 

Tiago_R
Community & Social Media Support

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Occasional Participant

Re: Weekend Support

Agreed! I'm trying to cancel my account and there is no one to even cancel with, seems fishy to me!

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