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Need to cancel account.

SOLVED
CTCT Employee

Re: Closing my account

Hello @FirstNameL48097 and @FirstNameL384048,

 

Thank you for reaching out to the community.

 

We are sad to see you go! However, in order to cancel your account, you'll need to contact our Billing Support directly. The billing department is available Monday-Friday 8am-8pm EST. You can find our Billing department contact information here. A verbal cancellation is required for the process to be completed. Please let us know if there is anything else we can do for you.

 

 

Thank you.

 

-Curtis P
Community & Social Media Support

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Highlighted
Visitor

Re: Please cancel my account -

I am trying to do the same thing and have been billed for the next 12 months without my sanction. Have you had a reply? I cannot find anywhere to email only international phone call? Fran 

CTCT Employee

Re: Please cancel my account -

Hi @FranW3,

 

Thank you for reaching out to us through the Community! We are sorry to see you go. However, due to security purposes, we only handle cancellations through our Billing department by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. For our Billing department's contact information, please click here. Let me know if I can assist with anything else!

Lucas_D
Community & Social Media Support

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Occasional Participant

CANCEL MY Account. JUSTIN ORWIN

 
Tags (2)
Occasional Participant

CANCEL MY ACCOUNT. JUSTIN ORWIN

 
CTCT Employee

Re: CANCEL MY Account. JUSTIN ORWIN

Hi @FirstNameL384048,

 

Thank you for reaching out to us through the Community! We are sorry to see you go. However, due to security purposes, we do require that all cancellations be done through our Billing department by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. The Billing department's contact information can be found by clicking here. Let me know if I can assist you with anything else!

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Participant

Re: Please cancel my account -

cancel my account -  - chat and phone not working, have cancelled with paypal already

Tags (2)
Occasional Participant

Re: Please cancel my subcription and close account, add this feature to Your site as well

cancel my account - - chat and phone not working, have cancelled with paypal already

Occasional Participant

Re: Very helpful and kind billing support

cancel my account - lisa.matthews@ngahr.com - chat and phone not working, have cancelled with paypal already


@Suntala wrote:

I had a question about my billng and payment, and LeeAnn (sp?) was extremely helpful and kind over the phone. Thank you for the gret customer experience!



@Suntala wrote:

I had a question about my billng and payment, and LeeAnn (sp?) was extremely helpful and kind over the phone. Thank you for the gret customer experience!


 

CTCT Employee

Re: Please cancel my account -

Hi @First-NameL01181,

 

Thank you for reaching out to us through the Community! I reviewed your account and noticed that you were able to get assistance already in cancelling your account.

 

Due to security purposes, we only handle cancellations through our Billing department by phone. We request to have our customers call in to cancel, so we can collect valuable feedback and suggestions from them. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure anyone to stay active if they do not wish to do so. To contact our Billing department please click here for their contact information.

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
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