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Need to cancel account.

SOLVED
Occasional Visitor

Re: Cancellation

I have not been using this constant contact for at least a year. constant contact does not make it very easy to cancel. There is no way to email or chat to cancel. when your business during the day, and have the after hours to catch up. this is not very user friendly. I'm still not cancelled. You would think I could do this online very easy. then I noticed that they have adjusted bill options to suspend. No one ever told me this. Will they credit me back for all the funds they took from me for all these months while making less than user friendly to cancel the account? 

Tags (2)
CTCT Employee

Re: Cancellation

Hello @BrendaR370 and @MichaelL354,

 

Thank you for reaching out to the community!

 

We are sorry to see you go but we understand that you must do what is best for your business. In order to cancel your account, you'll need to contact our Billing Support directly. The billing department is available Monday-Friday 8am-8pm EST. You can find Billing department contact information here. A verbal cancellation is required for the process to be completed. Please let us know if there is anything else we can do for you.

 

 

 

Thank you.

-Curtis P
Community & Social Media Support

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Occasional Visitor

Cancel my account

Please cancel my constant contact account ASAP
CTCT Employee

Re: Cancel my account

Hey @First-NameL93077,

 

Thank you for reaching out to the Community!

 

I am sorry to hear that you want to cancel your account. Unfortunately we are unable to cancel your account through the Community. Please give our billing team a call to cancel your account. Click Here for our contact information.

 

Have a great rest of your day!

 

Evan G.
Customer Engagement Specialist
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Peg
New Member

Try Cancelling Your Account...Good luck

There is no such thing as cancelling an account. You'll have to wait out your term - for a monthly fee - and then when you call to find out the status of your voluntary suspended account you'll wait forever on the phone (there is no automated option available). The product is good but the customer service is a 0 out of 5 stars rating. If you think you might cancel before your contract term is over, think twice.
CTCT Employee

Re: Try Cancelling Your Account...Good luck

Hello @Peg,

 

I'm sorry that our cancellation policy hasn't met your needs.  You're correct that you do need to call our billing team in order to cancel, but that process is usually takes just a few minutes and is relatively straightforward.  You can reach our billing department at any of the numbers listed here.

 

 


Aaron H
Community & Social Media Support

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Occasional Contributor

call to help center ... please help

Hi, I tried to call your center, but there seems nobody at the office....

 

We unfortunately want to cancel our subscription, can please someone do what is needed to cancel it ? 

 

Thanks in advance

Kind regards,

Pol Vanaerde

Highlighted
CTCT Employee

Re: call to help center ... please help

Hi @PolV,

 

We're sorry to see you go and apologize that you couldn't reach us when you needed to! Account cancellations must be processed over the phone with Billing Support. Please call a Billing representative directly for assistance as someone is available to take your call Monday - Friday, 8am - 8pm ET. Thank you!

 


Nichelle M
Community & Social Media Support

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Occasional Visitor

Cancel or change info

I need to change info or cancel account.
Occasional Contributor

Re: Cancel or change info

Hi, have the same Q and now already 4 x called the service center - every time with a message that the center is closed ?!   What a dramatic service is this, a subscription should be possible to up/down grade or cancel online as in every best practice subscription model.  Very frustrating indeed.