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Need to cancel account.

SOLVED
CTCT Employee

Re: Cancel or change info

Hey @PolV and @WandaM949,

 

Thank you for reaching out to the Community!

 

I am sorry to hear that you wish to cancel your account. Unfortunately we are unable to cancel accounts or address billing related inquiries on the Community. In this case I am going to suggest calling our billing team directly to cancel your account. @PolV I am sorry that you have been unable to reach that team. Please Click Here for their contact information and hours or operation.

 

Thanks and have a great day!

 

Evan G.
Customer Engagement Specialist
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Occasional Visitor

Discontinue Billing

Hi,

I wish to discontinue and pause my billing as my campaigns will on be hold for sometime, i will continue after few months.

 

Please advise urgently on this needed help.

 

Thanks,

 

Tags (2)
CTCT Employee

Re: Discontinue Billing

Hi @FirstNameL714952

 

Thank you for reaching out to the Constant Contact Community. I hope you're well this weekend.

 

I'm sorry to hear you want to cancel, we are definitely sorry to see you go. Unfortunately, due to account security, cancellations can't be processed via the Community. It does require a conversation with our Billing Team during normal business hours. The conversation is generally a few minutes or less and you won't be pressured to keep your account should you not want too. Please feel free to reach out to us here if you need anything further.

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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New Member

cancel account

NO EASY WAY TO CANCEL ACCOUNT THAT IS IDENTIFIABLE ON WEB PAGES.  I MUST CALL -- THIS IS BEYOND INFURIATING.

 

Regular Visitor

Re: cancel account

No kidding!  It IS beyond infuriating.

CTCT Employee

Re: cancel account

@GregG2838 and @BrianL7789,

 

I am sorry that you are experiencing issues cancelling your account. Unfortunately we are unable to address billing related inquiries or cancellations over the Community. When you have a moment, please give our billing team a call to address your concerns. Click Here for their contact information and hours of operation.

 

In the meantime, please let us know if you have additional questions.

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


New Member

please contact me via email to help me cancel my account ASAP

please contact me via email to help me cancel my account ASAP

 

my email: 

 

I have no way reach any of you.

Tags (3)
CTCT Employee

Re: please contact me via email to help me cancel my account ASAP

Hi @FirstNameL52210,

 

Thank you for reaching out to us through the Community. Due to security purposes, all cancellations must be processed through our Billing team by phone. We currently do not process cancellations via email. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. The Billing team's contact information and hours of operation can be found by clicking here. Let us know if you have any further questions.

Lucas_D
Community & Social Media Support

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Highlighted
Visitor

Cancellation of account

I would like to cancel y account but your only options are calling in - I ma based in South Africa and this is not an option?

CTCT Employee

Re: Cancellation of account

Hi @BronwenS,

 

Thank you for reaching out to us through the Community. I do apologize for any inconvenience that our cancellation process may cause. However, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. The Billing department's contact information and hours of operation can be found by clicking here. This will include their international number as well. Let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing