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Need to cancel account.

SOLVED
CTCT Employee

Re: Cancel

Hello @IMSPTO,

 

Thank you for reaching out regarding cancelling your account. Due to account security concerns we can't cancel via the Community and it does require a conversation with our Billing team. These conversations don't take more than a few minutes at most and they will not pressure you to keep an account should you not want to. The information to reach them can be found here

 

If there's anything else that we can assist with in the meantime, please let us know.

 

 


Amber_L
Community & Social Media Support

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Visitor

canceling acct

Why is it so DIFFICULT to cancel, but so easy to buy?
Moderator

Re: canceling acct

Hi @ericf4688

 

I apologize for any inconvenience our cancellation process may cause. We ask that you call in and speak to our Billing Support directly to help maintain your account security.  If you would like to tke this action on your account, please give a call to our billing department at the numbers listed here.


Frankie P.
Community & Social Media Support

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Occasional Visitor

Cancellation

Why isn’t there a clear way to CANCEL? My card was charged 5 days before my invoice date and I had planned on cancellinf this service. It was useless to me and the representative called me no less than 10 times and pressured me into the $45 a month thing. I client even access my account for a few days because he had the email address wrong. I do NOT want this service and I will be disputing the charge with my bank. Terrible customer service. Terrible. Terrible.

Re: Cancellation

I am in the same boat.  Where is the place you can cancel on line.

Highlighted
CTCT Employee

Re: Cancellation

Hello @JustinN538 and @FirstNameL483501

 

Thanks for joining us in the Community! We do apologize for the challenges in canceling your accounts. At this time cancellation does require a call into our Billing department due to Account Security. Typically, this only takes a few minutes. For hours and phone numbers please click here

Brian_H
Community & Social Media Support

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Frequent Visitor

Cancelling

make it easier to cancel your account! There should be an email i can contact

Tags (2)
CTCT Employee

Re: Cancelling

Hi @SonnyG9

 

Thank you for reaching out to us through the Community. I do apologize for any inconvenience our cancellation process may cause. Due to security purposes, however, all cancellations must be processed through out Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. For our Billing team's contact information and hours of operation, please click here. Let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

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Occasional Participant

CANCELLATION OF ACCOUNT

We have been using CC for a number of years now but no longer have the business therefore do no require this subscription.  I find it unbelievable that the only way to cancel the account is to phone Billing direct.

I am in Australia and unfortunately when I am awake US & Canada contact centre is not.  Surely there is another way this matter can be dealt with.

Can someone please advise how I can arrange a cancellation (without direct phone call) for a subscription no longer necessary due to business no longer running 

Tags (2)
CTCT Employee

Re: CANCELLATION OF ACCOUNT

Hi @CorinneD54

 

Thank you for reaching out to us!   I apologize at this time a cancellation does require a call in to our Billing department due to Account Security. It will only take a few minutes, and there will be no pressure to stay if you don't want to. Here are the Billing Department's hours and numbers. Again, I apologize for the experience you had trying to cancel!

 

Please feel free to reach out to us for anything else you may need. Have a great day.

 

Donna_P.
Community & Social Media Support

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