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Need to cancel account.

SOLVED
Occasional Visitor

Cancel account

How do I cancel my account please?
Tags (2)
CTCT Employee

Re: Cancel account

Hello @MeredithW87,

We're sorry to hear that you want to cancel but our Billing team can take care of that for you! You'll just need to give them a call. These conversations don't take more than a few minutes at most and they will not pressure you to keep an account should you not want to. 


Amber_L
Community & Social Media Support

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New Member

Re: Cancel account

Please my account. I should have researched prior to signing up.
Tags (2)
Moderator

Re: Cancel account

Hi @JanetS557

 

I'm sorry to hear you want to cancel your account with us. Please give a call in to our Billing department! These calls will only take a few minutes, and there will be no pressure to stay if you don't want to. Here are the Billing Department's hours and numbers.


Frankie P.
Community & Social Media Support

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New Member

Cancel my account

Can you please channel my account as I do not wish to continue with my subscription and there is no option to do this online

 

I am currently on a trial and would not like to pay for the Constant Contact services

 

Regards

Ammie

Moderator

Re: Cancel my account

Hi @user2937

 

Thank you for reaching out! I'm sorry to hear you want to cancel your account with us. Please give a call in to our Billing Support as we cannot go into your account's billing details here in the Community. One of our billing agents can help you take this action on your account.


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Visitor

Need to cancel account.

I've been trying to cancel my account before my new billing period started but for the last few days no one has been answering my calls. Now i have been charged again. I want a refund and I want to cancel my account. Get this sorted please.

CTCT Employee

Re: Need to cancel account.

Hello @samm8. I am sorry to hear that you would like to cancel your account and that you are having difficulty reaching us. Due to account security concerns, cancellations and refunds do require a quick conversation with our billing team. They can be reached at the phone numbers and hours listed here. Please feel free to reach out should you need anything else.


Mary S
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

Very poor response

I have been trying to cancel my free trial before the payments start. It was very easy to set up onlne but impossible to cancel online. I am unable to cntact the telephone number in the UK as I am in Spain and the number will not connect on my Spanish mobile. This is very, very frustrating
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Highlighted
CTCT Employee

Re: Very poor response

Hey @user19174

I am so sorry you were having trouble contacting our billing team. I see you were able to get in contact with us this morning and we were able to assist you with your account. Please feel free to reach out to us with any further questions. 


Elizabeth Moneypenny
Community & Social Media Support

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