Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
We sincerely apologize for the delay in our reply. We see that you reached out to us over the weekend about your account and we were able to provide assistance. If you have any further questions about your account,
Thank you for getting in contact with us. For account security, we will need you to contact our billing department in order to process cancellation. They will also be the ones who would be able to help you get a refund processed. Please let us know if there is anything else we can do for you.
Thank you for reaching out to us! To cancel, you would need to give our billing support team a call. They would be more than happy to assist you in getting everything taken care of.
Hello user09052! Due to account security reasons we cannot cancel your account through the Community. That being said you can reach out to our billing team over the phone and they can assist you in cancelling your account.
I'm sorry to hear that you've had trouble reaching our billing team. Due to account security, we do require cancellation requests be handled over the phone.
You can contact the billing team at the days and times listed here.