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Need to cancel account.

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New Member

Need help in cancel subcription

Hi, I need help in cancelling the subcription of my account and remove my credit card info ... Also, may I get the refund?
CTCT Employee

Re: Need help in cancel subcription

Hello user09052! Due to account security reasons we cannot cancel your account through the Community. That being said you can reach out to our billing team over the phone and they can assist you in cancelling your account.


Antonas_S
Community & Social Media Support

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Visitor

Cancel one of my accounts

I am trying to cancel one of my accounts and cannot reach anything but a recording. It is terminated 10/3/18
CTCT Employee

Re: Cancel one of my accounts

Hi @MicheleT252

 

I'm sorry to hear that you've had trouble reaching our billing team. Due to account security, we do require cancellation requests be handled over the phone. 

 

You can contact the billing team at the days and times listed here.

 

Thanks! 

 

Alex S.


Alex S.
Community & Social Media Support

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Occasional Visitor

cancelacion de servicios

Hola favor cancelar los servicios de envio de correo s que hasta hoy tenemos con ustedes, ya no tienen autorizacion a descontar de mi tarjeta el monto de los `usd 20.--
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CTCT Employee

Re: cancelacion de servicios

Hola @thierryl2,

lamento escuchar que desea cancelar su cuenta. Para la seguridad de su cuenta, le pedimos que llame a nuestro equipo de facturación. Aquí están sus números y horas de operación. Si tiene más preguntas, no dude en comunicarse con nosotros.


Elizabeth Moneypenny
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

How do you cancel?

How do you cancel your account? I do not see that option under my account or any other tabs. kindly, Mack Rogers
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CTCT Employee

Re: How do you cancel?

Hello @MackR8

I am so sorry to hear you are looking to cancel your account. For your account security, we ask you call into our billing team. Here are their phone numbers and hours of operation. If you have any further questions feel free to reach out. 


Elizabeth Moneypenny
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Delete this account

Dear Sir, Please delete my account I am not getting any benefit. Nelson Jos
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CTCT Employee

Re: Delete this account

Hello @NelsonP8

I am so sorry to hear you want to cancel your account. For account security, we ask you please call into our billing team. Here are there phone numbers and hours of operation. 


Elizabeth Moneypenny
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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