Thank you for contacting us! In order to suspend or cancel the account, you would need to call in and speak with our billing department. I see that you were able to get in touch with us over the phone. If there is anything else we can help you with, please let us know!
I do apologize for any inconvenience our cancellation process may cause. However, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. Once again, I apologize for any inconvenience. Please let us know if you need assistance with anything else.
Thanks for reaching out to the Community. It appears someone has already reached out to us regarding this, and it has been taken care of.
Please let us now if there is anything else we can help you with!
Lamento saber que desea cancelar su cuenta. Para la seguridad de su cuenta, le pedimos que llame a nuestro equipo de facturación. Al hacerlo, también podemos recopilar cualquier comentario que pueda tener.
Hello CharlesB709 and thank you for reaching out to the Community! I see that you are currently are on our free 60 day trial and you do not have any billing information entered yet. As long as you do not upgrade to a full account or add that billing information, your account will close automatically after your trial ends.