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Need to cancel account.

SOLVED
New Member

No thank you cancel this account wasn’t sure of what is wS

Cancel
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Moderator

Re: No thank you cancel this account wasn’t sure of what is wS

Hi @MargaretH3702

 

The good news is I can see you are still in our trial period!  These free trials run out in 60 days.  After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active.


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

please cancel my account

please cancel my account I cannot find where to do so
Tags (2)
Moderator

Re: please cancel my account

Hi @HeathN

 

I apologize you were not able to find a place in your account to cancel. All cancellations have to be made directly with our Billing Department by phone. It will only take a few minutes, and there will be no pressure to stay if you don't want to. Here's a link to the best hours and numbers to reach the Billing team.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Close account

I would like to close my account but am unable to find the place on the website to do that.
Moderator

Re: Close account

Hi @PM_works

 

I'm sorry to hear you want to cancel your account. I took a peek and can see you were able to get in touch with our Billing Department about this. Your account is currently scheduled to be canceled. If you have any further questions please give a call back to our billing department at these numbers. One of our billing agents can help you get the answers you need. Thanks!


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

cancel account

really difficult to cancel my account. I don't want it or any payments to come out of my account. it is the worst thing I have ever signed up to
CTCT Employee

Re: cancel account

Hello @user38939

 

I'm sorry to hear that you've had difficulty in reaching our billing team to cancel your account. However, due to account security, we do require all cancellation request be processed by our billing team over the phone. Please contact our billing team at the hours and times listed on our Contact Support page.

 

Thank you,


Alex S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Tags (1)
Occasional Visitor

termino de servicios

Necesito poner termino al servicio con ustedes. No me ha gustado su plataforma. gracias I need to end the service with you. I do not like your platform
Occasional Visitor

end service

Dear. I need to end the service with you. I did not use this, since I did not understand your platform. Thank you
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