Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
Thank you for reaching out to the Community! I apologize that the link you tried to contact us was inactive.
Also, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. Once again, I apologize for any inconvenience. Please let us know if you need assistance with anything else.
I'm so sorry to hear this is the experience you've had! This is definitely not the experience we want our users to have. Have you tried connecting to support through your account in a different browser or a private/incognito window? At this time email support is not a line of support that is currently available. Our support is available by chat, Twitter, Facebook, phone, and here in the Community. In fact, I took a look into your account and can see you do log in through a third-party. Because of this I would suggest reaching out to their support directly for further assistance. This third-party program should be able to help you reset your username or password. They also will be able to help you cancel your account as well.
I am desperately trying to cancel my account but your phone operators are not answering - it has been nearly half an hour and I now have to go to a meeting. Please email me urgently at to cancel this asap.
I apologize for the wait you experienced! For your account security we are unable to authorize this cancellation here in the Community. Instead we ask that you please give a call back in to our Billing Department. These support agents are currently available to speak to and can assist further.
We're sorry for any confusion with the status of your account. Account cancellations do require a call into Billing Support. Please note that your account is still open and billable until we receive a call to cancel. It takes only a few minutes and representatives are available Monday - Friday, 8am - 8pm ET. We're sorry to see you go!
i ASKED FOR FREE EMAIL ACCTS. WHEN I COMPLETE THE APPLICATION IT INDICATED PAYMENT METHOD. i THOUGHT IT WAS FREE