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Need to cancel account.

SOLVED
Moderator

Re: Cancellation

Hi @JessicaD132

 

I can see in your account you were able to successfully schedule your account to be canceled. If you have any further questions please call in to our Billing Support, one of these agents can help.


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Cancel my account

I'd like to cancel my Constant Contact account.
Tags (2)
Moderator

Re: Cancel my account

Hi @AlanP24

 

I'm sorry to hear you want to cancel your account with us, there will be no pressure to stay if you don't want to. However, due to account security we do ask for you to call in to our Billing Department to take this action on your account.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Discontinue Subscription

I'd like to discontinue my constantcontact subscription ASAP. Thanks
Tags (2)
CTCT Employee

Re: Discontinue Subscription

Hi @Easel-Coop

 

Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.

 

I'm sorry to hear that you want to cancel your membership. Due to account security issues, we are unable to cancel accounts via the Community. It does require a conversation with our Billing Team during normal business hours. The conversation is brief and they won't pressure you to keep your account should you not want to. Please feel free to reach out here with any further issues.

 

Thank you for choosing Constant Contact. Have a good weekend.


Adrienne B.
Community & Social Media Support

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Occasional Visitor

Hard To Cancel Service

I need to cancel my service, but you have to call, and you guys are out of the office!
Tags (2)
Highlighted
Moderator

Re: Hard To Cancel Service

Hi @KentF45

 

I'm sorry to hear this! I took a look at your account and can see you were able to get in touch with our Billing Department this morning. If you have any other questions, please give a call back in to our Support.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

CLOSING MY ACCT

I HAVE TRIED NUMEROUS TIMES TO CLOSE THIS ACCT. IF THERE IS A WAY TO DO IT ON LINE ,I CANT FIND IT. YOU NEVER HAVE ANY CUSTOMER SERVICE AVAILABLE WHEN I CALL.PLEASE HAVE SOMEONE CONTACT ME ABOUT THIS.
Tags (2)
CTCT Employee

Re: CLOSING MY ACCT

Hi @paulf79982

 

Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.

 

I'm sorry to hear that you would like to cancel and are having trouble doing so. I'm going to submit your feedback on our cancellation process. Unfortunately, due to account security concerns we are unable to cancel accounts via the Community. It does require a conversation with our Billing Team during normal business hours. The conversation is quick and they won't pressure you to stay should you not want to. In the meantime, please feel free to reach out to us here if you need anything else. 

 

Thank you for choosing Constant Contact. Have a great day! 


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Visitor

Cancellation

This website does not make it easy to cancel entirely my subscription. it's frustrating that there is no easy way to contact you once I entered my site on my phone screen. I know I'm supposed to call you but I probably will have to go to a help outside of my account pages which is ridiculous. Please cancel my account entirely.
Tags (2)
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