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Need to cancel account.

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Top Answer
Samantha_O
Honored Contributor

Hello @AndrewP5037 , 

 

I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.  

 

Thanks, 

 


Occasional Participant

Cancel account

Dear Sir, We are from Hong Kong. Our company will be closed in Jan 2019, We would like to cancel our account. Many Thanks User Name :  Email Address:  Regards Wendy Pang Tel:  Asia World Group Ltd

Tags (2)
Moderator

Re: Cancel account

Hi @Marc_James

 

I’m sorry to hear your business is closing. Our Billing Department can help you with closing out your account as well. This support team is available by phone at these hours and numbers.


Frankie P.
Community & Social Media Support

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Occasional Visitor

Cancel My Account

Kindly cancel my account
Tags (2)
Highlighted
Moderator

Re: Cancel My Account

Hi @user975574

 

Although we'd hate to see you go, our Billing Department can help make this change on your account. Please call in to our Billing support at these phone numbers for further assistance!


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Cancel

I want to cancel this thought it was something elsr
Tags (3)
Moderator

Re: Cancel

Hi @LatonjaB

 

I'm sorry to hear your account with us is not exactly what you were looking for. The good news is I can see you're account is still in our trial period. Trial accounts do not require any further actions for them to be cancelled. This account will cancel on its own once the free trials run out after the 60 days have passed.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Visitor

i need cancel this account

no support
Tags (2)
CTCT Employee

Re: i need cancel this account

Hi @user79495

 

Thank you for reaching out to the Constant Contact Community. I hope you are having a pleasant weekend.

 

I'm sorry to hear that you want to cancel your account. Due to account security issues, we are unable to cancel accounts via the Community. It does require a conversation with our Billing Team during normal business hours. The conversation is brief and they won't pressure you to keep your account should you not want to. Please feel free to reach out here with any further issues.

 

Thank you for choosing Constant Contact. Have a good weekend.


Adrienne B.
Community & Social Media Support

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Occasional Visitor

Cancel My account

Hi I have also called you in the past not to charge my CC as I want to cancel my account, can you please urgently reimburse money back on my CC, help will be appreciated. It is under phone number#6472345152
CTCT Employee

Re: Cancel My account

Hi @MufaddalC

 

Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.

 

I'm sorry to hear that you wanted to cancel your account and weren't able to. Due to account security issues, we are unable to cancel accounts or issue refunds via the Community. It does require a conversation with our Billing Team during normal business hours.  Please feel free to reach out here with any further issues.

 

Thank you for choosing Constant Contact. Have a good weekend.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!