Hello @SallyD16. We're sorry to see you go! I see that you spoke with our Billing team yesterday and they were able to process the cancellation for you. Please let us know if you have any further questions.
I'm so sorry to hear this! But after taking a look at your account I can see you are still in our trial period. Our trial periods only last 60 days. Once the free trial has run out your account will no longer be active.
Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but for security purposes, in order to suspend your account you will have to give our Billing team a call. We are very glad that we will be keeping you business! Thank you and have a wonderful Sunday.
Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but to being the cancellation process you will have to give our Billing Team a call. As we are sorry to see you go, our Billing Team will not pressure you to stay. Thank you for being our customer, and we wish you the best of luck!
Hello @JulieW85. I'm sorry that you have had trouble contacting us. I see that your account is under an Account Review and you will need to speak with that team prior to beginning the cancellation process. All this must be done over the phone since we cannot conduct the review or cancel the account here in the Community. They do have a set availability of hours and you will need to contact them during their hours of operation.