Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
Hello @BryanP2275. I'm sorry to hear that you were looking to cancel your account. For account security, we are not able to cancel your account here in the Community and you will need to call our Billing team. The call should only take a few minutes of your time. Your account will remain open and billable until this is done.
I'm sorry to hear you want to leave Constant Contact, but I understand. In order to cancel your account, you will have to speak with a Billing agent on the phone. This call will only take a few minutes and they will not pressure you to stay.
Hello @SallyD16. We're sorry to see you go! I see that you spoke with our Billing team yesterday and they were able to process the cancellation for you. Please let us know if you have any further questions.
I'm so sorry to hear this! But after taking a look at your account I can see you are still in our trial period. Our trial periods only last 60 days. Once the free trial has run out your account will no longer be active.
Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but for security purposes, in order to suspend your account you will have to give our Billing team a call. We are very glad that we will be keeping you business! Thank you and have a wonderful Sunday.