In recognition of the Presidents Day holiday, our Support office will be open with limited availability on Monday 02/18 from 10:00 am - 6:00 pm ET. Check out our Help Center for all the ways to get in touch with us and get help.
I'm so sorry to hear this! But after taking a look at your account I can see you are still in our trial period. Our trial periods only last 60 days. Once the free trial has run out your account will no longer be active.
Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but to being the cancellation process you will have to give our Billing Team a call. As we are sorry to see you go, our Billing Team will not pressure you to stay. Thank you for being our customer, and we wish you the best of luck!
Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but for security purposes, in order to suspend your account you will have to give our Billing team a call. We are very glad that we will be keeping you business! Thank you and have a wonderful Sunday.
Hello @JulieW85. I'm sorry that you have had trouble contacting us. I see that your account is under an Account Review and you will need to speak with that team prior to beginning the cancellation process. All this must be done over the phone since we cannot conduct the review or cancel the account here in the Community. They do have a set availability of hours and you will need to contact them during their hours of operation.
I started using the free account on 5 Feb but I got to know about that Constant contact will not entertain me up to perform email marketing in the vertical (Non-Prime/ Sub-Prime). And ever since I have been trying to cancel my account or suspend it immediately(raised ticket, chat support) but surprisingly no good response received till now or other than autoresponders. I don't want to get billed for not using it.
Somebody out there please help me to do so.