Thank you for reaching out to the Community! I have taken a look at your account and can see you are still in our trial period. These free trials run out in 60 days. You do not have to take any further actions to delete your account, after the 60 days have passed your account will no longer be active.
Hello @FREDG979 and thank you for reaching out to the Community! To help maintain your account’s security we cannot process cancellations here. That being said if you reach out to our Billing Team they will be able to assist you with your request.
Thank you for reaching out to the Community! For the security of your account, please give our billing team a call during regular business hours to cancel your account. I apologize for any inconvenience our billing process may cause. Thank you for being our customer and we wish you luck on all your other email marketing endeavors!
Hola: Como se cancela el servicio? Pago un mes para probarlo pero ya no lo he usado por lo que quiero cancelarlo para que no se vuelva a cargar a mi tarjeta de credito. Quedo de sus comentarios.
Lamento escuchar que desea cancelar su cuenta con nosotros. Sin embargo, esto es algo en lo que nuestro Soporte de facturación puede ayudarlo, ya que no podemos acceder a sus detalles de facturación aquí en la Comunidad. Llame a nuestro departamento de facturación para ayuda con esto.
According to a search I just did, this is how.
To cancel your account, please contact our Billing Team. Our specialists will not pressure you to keep your account. You will be asked to provide
feedback to ensure our products and services are improving for the future.
Be sure to contact us prior to your next billing date in order to avoid the next month's charges, and have the following information ready:
We'll send an email within 24 hours to your main account email address confirming your request.
I'm sorry to hear you're looking to cancel your account. With that being said, for your account security we are unable to process this request here in the Community. Instead, please call into our Billing Support directly at these hours and numbers.