Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
Thank you for reaching out to the Community! We are sorry to see you go, and we apologize for any inconvenience this may cause, but due to the security of your account please give our billing team a call during regular businesses hours and they will be more than happy to assist you with your request. Thank you and have a wonderful Sunday!
I'd like to cancel my monthly subscription plan. Billing date is April 28.
How can I make it without calling? Cause your international phone number isn't free for the call. We have 1$ per minute so if I'll be on hold I'll spend about the same 20$ just to cancel billing.
Please help me without making a call.
I apologize for any inconvenience our cancellation process may be causing! At this time to help maintain account security, all cancellation requests must be made by phone with our Billing Support directly. These calls do however take only a few minutes or less.
i had sent a request for deleting my account 5 days back. inspite of that i was charged today for next month. i want to delete my account and also want a refund of the payment as the month has nort started and i have not used it also
I see that you've already given our Billing team a call to have your account cancelled! If there's anything else that you need assistance with, please let us know.
Hello @JimK0472 ,
I'm sorry to hear that you want to cancel your account. I've taken a look at your account and don't see that you have connected with our Billng team so I wanted to make sure that you had the correct contact information for them. While we're unable to address refund or cancellation requests via the Community, due to account security concerns, our Billing team will be more than happy to assist with this.