Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
Having trouble canceling my account! I cant do it online.. says to cancel by calling billing office but the office is closed! Do I have time during my busy business week to call Valuable time taken up by Constant Contact! Wasted time!
In order to cancel we require you to call and have a quick conversation with one of our billing reps! Here is their direct number 1-855-229-5506.
We are sad to see you go! Unfortunately, due to security reasons I cannot cancel your account or discuss billing related questions publicly. If you'd like to cancel please call our billing team at 1-855-229-5506 and they would be happy to assist you!
Please let us know if there is anything else we can do for you.
Our time zone are different than your Billing Support team, thus making contact almost impossible.
Please advise how to cancel our subscription without needing for a call.
Any email for this department?
Important note, I want to cancel prior my new billing date which is early next week.
Thank you for reaching out to the Community. I'm sorry if this has caused any inconvenience. Due to security purposes we are unable to cancel your account via social media. We also take the chance to collect valuable feedback, we leverage that information to drive improvement of our products and services. While we do request a call to cancel, calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. Click here to view the contact phone numbers and hours for our Billing department.