I apologize for the wait time that you had while trying to get in touch with our Billing Department. I will pass your feedback about this policy along.
What can sometimes cause a longer hold time is if a call gets placed into the wrong queue. This would cause the call to be transferred, and potentially increase hold time. In order to get in touch with the right people, you can call in to our billing line and make sure to listen for the number to press if you are cancelling or suspending an account. Here is the number and hours of our billing team:
The way our billing structure works is that if you want to cancel your account, you must call in to cancel and if we are not aware that no one is using the account, we will continue to bill you until we are notified that the account is not active. I am sorry that you were not aware of this policy prior to the charges.
In order to cancel a product (if you have multiple products open) you can click on My Account when in your account. Then at the bottom you can click > Cancel a product and follow the prompts.
If you only have 1 product with us you will have to call in to our Billing Team at 1-855-229-5506.
I do see that you emailed in and I did move that to our Billing Queue for you.
I see that you were able to contact our Billing Team to have your account canceled.
If anyone else stumbles upon this post, in order to cancel your account, you have to call in to our Billing Team at 1-855-229-5506.
I'm sorry to hear that you're unable to get through. The phone number to cancel your account is 1-855-229-5506. We have a short wait currently.
I apologize for any inconvenience.