Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
We are so sorry to see you go! Unfortunately, we ask that you call in to cancel, as there are concerns about account security, but also to gain valuable feedback to better improve our product. You can reach Billing support here, and their hours and numbers are listed in that link. It will only take a few minutes to call in. Thank you for your understanding.
¡Gracias por tu publicación! Siento cualquier confusión sobre la facturación de su cuenta. Constant Contact es un servicio de suscripción, por lo que una vez que se abra una cuenta, continuará facturando hasta que recibamos una llamada para cancelarla. Por favor, comuníquese con nuestro Departamento de Facturación a los números que aparecen aquí para que puedan ayudarle a cerrar su cuenta. ¡Gracias!
We are sorry to see you go! It looks like you were able to reach our billing team and they have taken care of that for you.
Best wishes for the future!
Hi, I live in Australia and I've tried to cancel my account. I phoned and went through to billing support. I got a recorded message and it then hung up. I think it's because I'm not awake when you people are. Can I please cancel my account via email? My email is: Thanks, Julia
**bleep** IT!!!!! I wasn't expecting my feedback to be live where anyone could view it. Can you please remove that post above as I have personal information in it. Perhaps you could let people know that would be live before they post feedback.
I removed the email address from your post per your request. I can understand not wanting to have personal information out there.
However, we do require you to call and speak with our Billing team. They are available 8AM to 8PM ET Monday through Friday and can be reached at the numbers listed here. I apologize for any inconvenience this may cause but we do it to protect account security.
Thank you for reaching out to the Community!
Please reach out to our billing team to cancel your account. Click Here for their contact info.
Have a great rest of your day!