Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
I apologize for any inconvenience but we do require you to call and speak with our Billing team in order to cancel your account. The process only takes a few minutes and provides us with valuable feedback in order to improve the product and the user experience. Their contact information can be found here.
I am sorry for any issues that may have caused! Please click here for additional contact numbers for our Billing team. They will be happy to assist.
I'm so sorry you had a long wait time when calling in to cancel. Unfortunately, the only way to complete that cancellation is to call in to our Billing department. I understand that the international call is expensive, and I deeply apologize. Here are our hours and numbers for support and billing, including the international number. Again, I'm very sorry for any inconvenience this has caused.
We are sorry you need to cancel your account! We request that you please give our Billing team a call to cancel for your privacy. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure customers to stay active if they do not wish to do so. Please take the opportunity to leave any helpful feedback! See how to reach our Billing team here.