We are sorry you need to cancel your account! We request that you please give our Billing team a call to cancel for your privacy. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure customers to stay active if they do not wish to do so. Please feel free to take the opportunity to leave any helpful feedback! See how to reach our Billing team here.
I apologize for the inconvenience caused, and I understand that it can be frustrating to call in and have to wait. Unfortunately, because of account security, the only way to cancel is to call in to our Billing line, their hours and numbers are listed here. Thank you for your understanding in this matter.
Hi @sandym188. For security of your account, we ask that you contact our Billing department in order to cancel your account. The call only takes a few minutes and we will not pressure you to stay if you do not wish. Here is a link to their numbers and hours.
Hello @TanyaP67. Thanks for reaching out to us. For your account security, we do ask that you call into our Billing department to cancel your account. The call should only take a few minutes of your time. Here is a link to their numbers and hours.
I am so sorry your wait has been so long, however the only way for us to cancel your account is for you to call in to our Billing specialists. This is due to account security, but also because we collect feedback to help improve the product. The whole call should only take 5-10 minutes to conduct, and we will not pressure you to stay. Thank you for your understanding in this matter. Here are the numbers and hours for Billing.
We would like to cancel our account () to the next possible date.
Thank you for your help!