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Need to cancel account.

SOLVED
Member

Cancelar mi cuenta

Hola

No puedo creer que no tenga contactos y mi cuenta cueste mensualmente US$45.00

 

No puede ser que uno no pueda cancelar su cuenta en el momento que lo desee.

 

Necesito una explicación a todo estos

 

Nancy

Occasional Visitor

Cancel my account

I find it very very unsatisfying and a very large pain that you make is so difficult to cancel an account... why is this so..???  I feel like giving this the biggest blast on social media...  

You provide services for people to use on-line but make it very difficult to stop using these services... rather a rip off I think..  

CANCEL MY ACCOUNT NOW...!!!!

Tags (1)
Occasional Visitor

preview option for $10 misleading button

I was charged and signed up for preview service - I didn't want this, I was trying to figure out what it was - please credit me and stop my subscription to this feature. 11-5-17 3:30 p.m.

Tags (2)
Regular Visitor

Cost of suspension

Hello,

 

I am based in Sydney and finding it very hard to get in contact with the support team due to the differences in time zones. 

 

Is anyone able to tell me the cost per month to suspend an account? 

 

Also, is there an email address for Constant Contact support?

Tags (2)
New Member

CANCEL ACCOUNT NOW DONT UNDERSTANDING IT AND NO TIME TO LEARN>>

 
CTCT Employee

Re: Cancel Account

Hi @CrissyD6,

 

I’m so sorry you want to take this action on your account; we would hate to see you go! With that being said, unfortunately a cancellation does require a call in to our Billing department due to Account Security. These calls only take a few minutes, and there will be no pressure to stay if you don't want to. Here are the Billing Department's hours and numbers.

 

Thanks and have a great day!

 

Evan G.
Customer Engagement Specialist
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CTCT Employee

Re: preview option for $10 misleading button

Hello @spa-go's,

 

Thank you for reaching out to us about this matter. I will be sure to submit your feedback about this feature to the appropriate team.

 

In order to cancel this service you will need to speak with our billing department directly. You can find their hours of operation and contact information here. This team will help you with adjusting your account.

 

Feel free to reach out to us if you have any further questions!

 

-Curtis P
Community & Social Media Support

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CTCT Employee

Re: Cancel my account

Hello @DavidT278,

 

We apologize for any inconvenience but for account security we will need to speak with you directly. In order to cancel your account we would need you to call in to our Billing team.  They are available tonight until 8pm ET and open again tomorrow morning at 8 am ET.  Here is a link with all hours and phone numbers.  

 

Thank you,

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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CTCT Employee

Re: Cost of suspension

Hello @MeganG35,

 

Thank you for reaching out to us about this!

 

I apologize for any inconvenience that this may have caused. If you would kindly send an email to Social_Support(at)constantcontact(dot)com with your account username and the details of your request we will be able to submit a request for our billing department to reach out to you.

 

Thank you for your patience!

 

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Visitor

Cancel my Account

kindly assist me Cancel my Account
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