I am in the same boat. I sent this to the community support. I am so frustrated because I have been trying to reach my account rep, but no response. I have tried to reach the customer support, but hours are so limited. There are limitations to what can be done online. have been overcharged and have been trying to get that corrected. I also have requested cancellation in writing, since mid-November since the service with my first use was much less than promised. But the cancellation has not occurred. What needs to happen ( 4th request): Initial charge in October needs to be adjusted to accommodate for higher than expected contacts from over 5000 to just over 10,000. But then 25% discount was supposed to be applied and never was. Also, be aware that was already paid for October. Charge at end of November and end of December, each at over needs to be reversed Total charge should have been ( - 25% discount) for the campaign (email send Nov 2, 3, and 6th) Total charges billed and paid: Refund amount due:
Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today. Currently in order to cancel your account you just need to give a quick call to our Billing team. Their contact information can be found here.
I hope this helps! Please let us know if there is anything else we can do for you. Thank you for choosing Constant Contact.
We're sorry there's not a way to cancel your account online. We do request to have our customers call in to Billing Support directly to cancel, so we can collect valuable feedback and suggestions. They are available Monday - Friday, 7am - 9pm ET.
Thank you for reaching out to the Community! I apologize we currently do not offer phone or chat support on weekends. However I took a peek at your account and can see you were able to get in touch with a member of our Billing Support. If you have any further questions, please give a call back to our billing department at the numbers listed here and one of our billing agents can help you get the answers you need. Thanks!
Thank you for reaching out to the Community! I'm sorry to hear you want to cancel your account with us. For your account security we do ask that you speak to our Billing Support team directly, as they are the ones to help with cancelling your account. I apologize for any inconvenience this may have cause. These calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. Here's a link to the best hours and numbers to reach the Billing team at.
We do request that our customers call in to cancel so we can collect valuable feedback and suggestions. Nonetheless we're sorry to see you go! Cancellation calls take just a few minutes and Billing Support is available Monday - Friday, 7am - 9pm ET.
Thanks for reaching out here in the Community, and we're sorry you haven't been able to cancel your account. You'll want to call Billing Support directly for assistance. They are available Monday - Friday, 7am - 9pm ET.
Dear Constant Contact team,
As it turns out, I’m not able to use your free trial as I wanted to. I wanted to test my big list with 2600 contacts but your limit is set to 100 contacts. As this does work for me I would like to delete my account. How can I do that? Did not find information under account details. I'm not interested in staying here until trial period expires.
Thank you in advance.