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Need to cancel account.

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CTCT Employee

Re: Need to cancel account.

@jeremys8085

 

Thank you for reaching out to the Community. I do apologize you were not able to get in touch with our Billing team. I will definitely let the department know about the issues you've experienced trying to get in touch with them. Our Billing department is available Monday-Friday 8am-8pm EST. You can find Billing's contact information here. A verbal cancellation is required for the process to be completed. Please let us know if there is anything else we can do for you. Thank you and enjoy the rest of your weekend.


Taryn Leinweber
Community & Social Media Support

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Occasional Visitor

Cancelling account

I have spent 2 hours today of precious time trying to suspend my account - I am so insensed that I will now cancel it. I cannot cancel it online and no-one answers the phone.
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CTCT Employee

Re: Terminate my account

Hello @AustinK2,

 

In order to cancel your account you'll need to contact our Billing Support directly. The billing department is available Monday-Friday 8am-8pm EST. You can find Billing's contact information here. A verbal cancellation is required for the process to be completed. Please let us know if there is anything else we can do for you.

 

Thank you.

 

-Curtis P
Community & Social Media Support

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CTCT Employee

Re: Cancelling account

Hello @PamB0,

 

I am sorry to hear that you want to cancel your account. In order to cancel your account you'll need to contact our Billing Support directly. The billing department is available Monday-Friday 8am-8pm EST. You can find Billing's contact information here. A verbal cancellation is required for the process to be completed. Please let us know if there is anything else we can do for you.

 

Thank you.

 

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Re: Cancel Subscription

The times you have given are wrong! I just tried calling (12 noon Sydney time) and got the recorded message to say the office is closed. Thanks to the autosave on this forum, I can see it's now 8.09 pm where you are, so I will try earlier tomorrow.

Really it shouldn't be this complicated!!!

Moderator

Re: Cancel Subscription

Hello @BalancedBusiness. I'm sorry for any confusion! I just double checked the time zones and our Billing team should be available from 12am-12pm if you are located in Sydney. Hope this helps!


Caitlin M.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Re: Cancel Subscription

Now cancelled! I would like to add one last piece of feedback...

I do not believe offering a discounted subscription to someone who is calling to cancel is a good idea. If you can give me a 50% discount when I call you to say I'm changing providers, I'm left wondering how much I've been overcharged up to this point. Rather than make me change my mind, you have confirmed I made the right decision!

Over and out.

 

Occasional Visitor

Need to cancel my account

I have used the contstant as trial version,

but you guys have been charging me even I told you guys on the phone that I am not using the newsletter.

 

Please, cancel my account!

Moderator

Re: Cancel Subscription

Hello @BalancedBusiness. Thank you very much for the feedback about our cancellation process. I will submit this over to the appropriate department. Please let us know if you have any further questions.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Cancel membership

Cancel membership
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