Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
Thank you for reaching out to the Community! I'm sorry to hear you were charged when you had signed up for a trial. You will want to reach out to our Billing department about this. You can click here for their available hours and contact information.
In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!
Thank you for reaching out to us. I'm sorry to hear that you've been experiencing some issues when trying to reach out to our Billing department. Due to security reasons we are unable to process any cancellations/refunds through the Community. To ensure that the correct number is being used, here is a link to their hours of operation and best contact phone numbers.
Please Cancel My Account
I'm based from Malaysia hence I checked and there is no local tel. I can call.
I'd like to cancel my account as I won't be needing it.
Thank you for reaching out to us. Due to security reasons we are unable to process any cancellation requests over social media. Although we do require a call to cancel, calls can take a few minutes or less and we will not pressure you to stay active if you do not wish to do so. We love collecting valuable feedback from these calls too. You can reach out to our Billing department with the hours and phone numbers listed here.
Thank you for reaching out to us. Due to security purposes, we handle all our cancellations through our Billing department by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. For the Billing department's contact information, please click here. I would advise to contact them either early in the morning or later in the evening since those are the least busiest times. Let us know if you need assistance with anything else.