I apologize for the wait time you experienced with getting in contact with our Billing Support! Cancellations do require a call in to our Billing department due to Account Security. These calls also allow us to collect valuable feedback, only take a few minutes, and will not include pressure to stay if you don't want to. I took a peek at your account and can see you were able to connect with our Billing Department after all. If you have any further questions, please give a call back to our billing department at the numbers listed here.
@GerardV9 Hello Pike,
I am sorry to hear that you would like to cancel your account. Due to account security concerns, cancellations do require a quick conversation with our billing team. They can be reached at the phone numbers and hours listed here. Please feel free to reach out should you need anything else.
Thank you for reaching out to the Community! I do apologize for any inconvenience our cancellation process may cause. However, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. Once again, I apologize for any inconvenience. Please let us know if you need assistance with anything else.
Hello @First-NameL33373 and thank you for reaching out to the Community. In order to suspend your account, you will need to call into our Billing team who will be able to start the suspension process. These calls normally only take a few minutes.
Due to account security concerns, we cannot cancel via The Community. We do require you to speak with a Billing agent on the phone in order to cancel. In the meantime, please feel free to reach out to us for anything else you may need.