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Need to cancel account.

SOLVED
New Member

PLease cancel my subscription

 
CTCT Employee

Re: PLease cancel my subscription

Hello @FREDG979  and thank you for reaching out to the Community! To help maintain your account’s security we cannot process cancellations here. That being said if you reach out to our Billing Team they will be able to assist you with your request.


Antonas_S
Community & Social Media Support

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New Member

please cancel and reffund $49.16

please cancel and refund $49.26 

CTCT Employee

Re: please cancel and reffund $49.16

Hello @AlvinS247,

 

Thank you for reaching out to the Community! For the security of your account, please give our billing team a call during regular business hours to cancel your account. I apologize for any inconvenience our billing process may cause. Thank you for being our customer and we wish you luck on all your other email marketing endeavors!  


Zoe_H
Community & Social Media Support

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New Member

Cancelacion de Servicio

Hola: Como se cancela el servicio? Pago un mes para probarlo pero ya no lo he usado por lo que quiero cancelarlo para que no se vuelva a cargar a mi tarjeta de credito. Quedo de sus comentarios. 

Omar Villalobos.

 

Saludos...

Tags (2)
Moderator

Re: Cancelacion de Servicio

Hola @user45582 

 

Lamento escuchar que desea cancelar su cuenta con nosotros. Sin embargo, esto es algo en lo que nuestro Soporte de facturación puede ayudarlo, ya que no podemos acceder a sus detalles de facturación aquí en la Comunidad. Llame a nuestro departamento de facturación para ayuda con esto.


Frankie P.
Community & Social Media Support

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Occasional Visitor

Cancel

How can I cancel my monthly subscription?
Tags (2)
Occasional Participant

Re: Cancel

According to a search I just did, this is how.

 

To cancel your account, please contact our Billing Team. Our specialists will not pressure you to keep your account. You will be asked to provide
feedback to ensure our products and services are improving for the future.

Be sure to contact us prior to your next billing date in order to avoid the next month's charges, and have the following information ready:

  1. User name of the account you want to cancel.
  2. Reason for your cancellation. We use this information to find ways to improve Constant Contact's products and service.

We'll send an email within 24 hours to your main account email address confirming your request.

 

Moderator

Re: Cancel

Hi @SierraD890 

 

I'm sorry to hear you're looking to cancel your account. With that being said, for your account security we are unable to process this request here in the Community. Instead, please call into our Billing Support directly at these hours and numbers.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Account Cancelation

Dear Constant Contact: Please cancel my account. I don't use it. I cannot find any link where I can cancel. Thank you very much. Gisela Cornejo
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