cancel
Showing results for 
Search instead for 
Did you mean: 
Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).

Need to cancel account.

SOLVED
Administrator

Re: I'm trying to shut my account down

Hello, 

 

In order to cancel an account, we do need you to speak with our Billing Team over the phone.  Our Billing Department opens at 7 am ET (12 GMT).  They can be reached at 0800 141 3179 in the UK.  Here are other numbers to reach them at as well.

 

 


Samantha O'Connor
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
New Member

Please remove

Please remove me from free trial and mailing lists.
Tags (2)
New Member

Please delete my account

Hi there, Please advise as to how deactivate my account - I will not be paying any subscription fees at any stage, Kind Regards, Elizabeth
Tags (3)
CTCT Employee

Re: Please delete my account

Hello Elizabeth,

 

I am sorry to hear you will be canceling your account. To cancel your account you will need to contact our billing deparment at 855-229-5506. They handle all cancelations.

 

If this is a temporary cancelation and you will be needing your account in the future you should look at suspending your account. To suspend: http://support2.constantcontact.com/articles/FAQ/4372

Anna Davila
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
CTCT Employee

Re: Please remove

Hello TreenaMo,

 

We would be happy to remove your from the mailing lists. Please email social_support@constantcontact.com with the email address you want to use. Let us know if you want to remove yourself from Constant Contact mailings or form a customer that using Constant Contact. If you want to be removed from a customer that uses Constant Contact please provide the company name and the from email address.

 

You can let your free trial time out. We did not collect any billing information when you started your free trial so we will not charge you. Once the trial is expired we will keep in the system for 90 days and then remove it.

Anna Davila
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
New Member

Cancel service

I would like to cancel the service at the end of the first month service. Please confirm cancellation as I cannot find on your website. Thanks, Jeffrey
Tags (2)
Moderator

Re: Cancel service

Hi Jeffrey, 

I am sorry to hear you would like to cancel your account. Our billing team will be happy to help you complete this via phone. Unfortunately at this time you do need to call in to cancel the account for security reasons. 

 

Thanks, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Occasional Visitor

desable my account

Disable my account
Tags (3)
Moderator

Re: desable my account

Hi,

I am sorry to hear you want to cancel your account. At this time you will have to give our billing team a call to complete the cancellation. 

 

 

Thanks,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
New Member

Cancel Account

Please cancel my account I don't need it anymore. Thank you for your service but please do not bill me again you are not authorized. I have printed a copy of this for my records.
Tags (2)
Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!
Loading script asynchronously