Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).
I am sorry to hear you won't be using the account. It looks like you have an expired trial so there is no need to cancel. Since we don't have any credit card information your account will not ever be a paid account.
I took a look at your account and I see that you were able to reach one of our reps and set up your account for cancellation.
Thank you for posting.
Thanks for your response. Apologies, I should have been clearer in my request - I would like all of the details and information associated with my account deleted, not canceled. I realize that I have an expired trial - since I won't be using this account, I'd like it to be deleted entirely.
Thank you for clarifying. We don't delete accounts within our system. What you can do though is log in and clear out any of your information by using X's for letters and 1's for numbers.
I hope that helps!
Sorry to hear the account didn't work for you. There is no need to cancel the account as it will end on its own.