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Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).

Need to cancel account.

SOLVED
Moderator

Re: Delete account

Hi Tamara,

I am sorry to hear you won't be using the account. It looks like you have an expired trial so there is no need to cancel. Since we don't have any credit card information your account will not ever be a paid account.

 

Thanks,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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Occasional Visitor

Cancellation

This is my second request to cancel my program. Please confirm cancellation
Honored Contributor

Re: Cancellation

You'll needs to call up to cancel. You should be able to do it from within your account but they don't allow it.
They make it a bit of a hassle as many companies do these days.
Honored Contributor

Re: Cancellation

*need

smart phone auto correction blues.....
Honored Contributor

Re: Cancellation

Hi @GuyB55 

 

I took a look at your account and I see that you were able to reach one of our reps and set up your account for cancellation.

 

Thank you for posting.

New Member

I do not wish to continue my trial please cancel

Please cancel my trial effective today 9-8-14
Tags (2)
Occasional Visitor

Re: Delete account

Hi Hannah,

 

Thanks for your response. Apologies, I should have been clearer in my request - I would like all of the details and information associated with my account deleted, not canceled. I realize that I have an expired trial - since I won't be using this account, I'd like it to be deleted entirely.

 

Thank you!

Honored Contributor

Re: Delete account

Hi @TamaraN54 

 

Thank you for clarifying. We don't delete accounts within our system. What you can do though is log in and clear out any of your information by using X's for letters and 1's for numbers.

 

I hope that helps!

Moderator

Re: I do not wish to continue my trial please cancel

Hi Jackie,

Sorry to hear the account didn't work for you. There is no need to cancel the account as it will end on its own.

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Visitor

Membership Close-off

Hi, We have problems about using some Tukish characters on Constant Contact System. You said that "We couldn't solve this problem" to us. So, we want to cancel our membership and get payback. We did not send any email to anyone over constant contact.
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