cancel
Showing results for 
Search instead for 
Did you mean: 

No alert from your end on package expiry

New Member

No alert from your end on package expiry

completely dissatisfied as you guys do not even send mails on package expiry...ex- your monthly plan is expiring soon....27th was my billing date, 26th was saturday n i wanted to suspend my account, your call was not even getting connected...I am not going to pay for package auto renewal now as I dnt wanna use your service in October. Very poor Support Service...atleast give suspend tab from where a customer can directly suspend the account...please get back once you get this feedback...

1 REPLY 1
Highlighted
Moderator

Re: No alert from your end on package expiry

Hi @dConsS

I am sorry to hear of this experience. It does look like your September payment didn't go through so your account is disabled.The billing for the account works like a gym membership so you are billed even if you don't use it. You do need to call in to suspend or cancel the account or it will continue to bill you. Can you give our billing team a call to get this resolved?

 

Thanks, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!